Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.
Account Manager - Connectivity Products (f/m/d)
Deutsche Börse AG • Frankfurt am Main
Who we are
Frankfurt am Main
Your career at Deutsche Börse Group
This position is initially limited for 2 years.
Field of activity
The team Connectivity Products commercializes Deutsche Börse Group’s network infrastructure. Beside connectivity to Deutsche Börse Group’s trading venues and applications, this includes services like connectivity to non-DBG venues, PTP time signals, and router management. The team is working in close interaction with the network operations teams within Deutsche Börse IT and supports network-related projects and topics across the Group.
- Analyse customers’ technical needs and suggest solutions to meet their requirements
- Manage customer accounts across several connectivity products and the customer lifecycle
- Request and monitor technical implementation of customer orders and drive billing processes
- Review and improve customer-related processes (e.g. inquiry management, contract management)
- Interface with Group Deutsche Börse central functions und technical operational units
- University degree in engineering
- At least 5 years of relevant professional experience in a network-related area
- Strong analytical and organizational skills
- Extensive experience with Finance IT customers and their needs
- Very good knowledge of SAP asset data bases and workflow tools
- Excellent knowledge and experience in managing customer expectations
- Very good German and English skills (written and spoken)
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
We at Deutsche Börse create trust in the markets of today and tomorrow. Our collaborative efforts are defined by integrity, responsibility and transparency as well as by mutual respect and appreciation, both within our organisation and externally.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with colleagues and teams across 40 locations from more than 100 nations
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Our employees work in great teams and therefore enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.