Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
Client Services Officer
Clearstream Global Securities Services Ltd. • Cork
Learn. Develop. Grow. But always: Share value
Who we are
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.
Your career at Deutsche Börse Group
With offices all over the globe, Clearstream provides customer support to clients on the day to day use of Clearstream Banking’s products and services. In your new role as a Client Services Officer you will be serving our clients in all core business activities such as Settlement, Custody and Cash for assets deposited with CBL.
- Provide support to clients on the day to day use of Clearstream Banking’s products and services within the Client Services team
- To investigate, monitor, record and resolve any queries/issues raised by the client. Queries are received via telephone or email
- Proactive and ad-hoc reporting: Retrieve and compile data from internal systems for provision to clients on a daily, weekly or monthly basis
- Record all client queries via our bespoke CRM tool
- University degree in Business, Finance, Economics or previous relevant experience
- Excellent communications skills both written and oral
- Language: English. Knowledge of an additional language is desirable but not essential
- Ability to work under pressure and meet deadlines
- Team player
- Proficiency in Microsoft Office (primarily Excel, PowerPoint, Word)
Company Culture Cork
Our PEOPLE, our focus on RESULTS and Our Commitment to Our CUSTOMERS and COMMUNITY drives Our success. Candidates must demonstrate an ability to understand and apply these four key elements [the building blocks] that shape our culture at Clearstream Cork - People, Customers, Results and Community.
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
We at Deutsche Börse create trust in the markets of today and tomorrow. Our collaborative efforts are defined by integrity, responsibility and transparency as well as by mutual respect and appreciation, both within our organisation and externally.
Your well-being is important to us! We provide you with a comprehensive healthcare scheme that covers you and your civil partner and/or dependants. It gives you access to public and prive hospitals as well as a great cover for everyday medical expenses.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with colleagues and teams across 40 locations from more than 100 nations
Top up your pension! We pay you an annual pension contribution which is meant to build up additional retirement savings for you.
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Our employees work in great teams and therefore enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.