Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
Contracts & Service Manager (f/m/d)
Deutsche Börse AG • Frankfurt am Main
Learn. Develop. Grow. But always: Share value
Who we are
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Frankfurt am Main
Your career at Deutsche Börse Group
Your area of work:
Corporate IT of Deutsche Börse Group is in charge of end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success. Our mission is simple – Make IT Run! We are passionate in running our existing IT landscape and exploring every day what makes DBG as a company, and thus all our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.
As Contracts & Services Manager (f/m/d) you will manage that Corporate IT services fulfil the outsourcing requirements set by Deutsche Börse Group and our regulators. Also, you will ensure that our service catalogue and our KPI reports are in line with our agreed service levels. You will identify improvement opportunities and independently drive automation activities. You will work closely with the whole Corporate IT leadership team.
Field of activity
As Contracts & Services Manager, you will be responsible for the management of the whole outsourcing chain within the Corporate IT contract landscape (from the supplier to the customer). You will make sure all Corporate IT services are well defined and linked, and service contracts with our customers are created, maintained and compliant with regulatory requirements.
You will support the process of receiving regulatory (eg BaFin, CSSF) and customer approvals for new Corporate IT Services and ensure the outsourcing process for Corporate IT is properly managed by setting up clear roles and responsibilities as well as a proper knowledge base for all related outsourcing topics.
- You act as the main contact in Corporate IT for all intercompany contracts, and regulatory outsourcing relevant requirements ensuring contract management lifecycle is kept (creation, renewals, cancellations…)
- You will enhance the Corporate IT Service Catalogue to maintain it up to date ensuring KPIs for all our services are delivered on time and provided with quality ensuring data reliability. You also investigate and implement ideas seeking KPI Report automation
- You monitor the IT Service portfolio for potential changes and help improving and maintaining an overview of our outsourcing portfolio
- You ensure, in alignment with Control functions, that all Corporate IT Suppliers and Business Owners fulfil the latest regulatory requirements (i.e. creation and updates of pre-assessments, risk assessments, outsourcing and EBA annexes) ensuring all needed information is centrally stored and available (question: Is risk assessments and mapping to EBA annexes not with Melissas Team?)
- You support audits and documentation submission to regulators (BaFin, CSSF…) for new services in place
- Furthermore, you identify opportunities for improvement seeking automation and quick wins
- Minimum Bachelor’s degree in business, IT or a related field
- You have a basic understanding of technology services, IT- and Cloud Outsourcings
- You are familiar with regulatory requirements (e.g., BAIT, EBA & ESMA Cloud Guidelines)
- Experience in the field of Outsourcing functions would be an advantage
- You have an outstanding proactivity; great communication skills (in English, German an advantage) and you can understand complex assignments and translate them into individual tasks
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at each other and reach their full potential. Our standards go far beyond simply matching candidate with the suitable position.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 60 locations from more than 100 nations.
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.
Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
We take care of your culinary well-being. With our meal allowance you can choose from a variety of dishes in our staff restaurant or get your breakfast or snacks in the bistro for that extra boost of energy in between. Drinks such as tea, coffee, water and juice are available free of charge.
Our hybrid work model
Personal exchange and the collaborative atmosphere at our offices are an important part of our corporate culture. At the same time, we offer our employees the flexibility to work remotely several days per week in line with business needs and local regulation.
We top up your pension! You will be registered at BVV, to which we pay a monthly pension allowance for you. Furthermore, you have the option to pay an additional part of your salary to increase the amount of your future pension payment.