Customer Account Manager Level 1

Clearstream Banking S.A. London Branch • London

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.


Your career at Deutsche Börse Group

Your area of work
The Customer Account Manager’s (L1) objective is to support the provision of premium post-trade solutions to new and existing customers of Clearstream Banking (CBL, CBF, LuxCSD) and to promote products

With a commitment to serve and a personal dedication to daily tasks, you will be responsible for contributing to the success of Clearstream’s service offering and its success within the Deutsche Börse Group. You will help find solutions to customer requirements while cooperating and interacting with all business-related areas of Deutsche Börse Group to ensure that these solutions are sustainable for the company. 

You will be responsible for a number of the different administrative tasks and support work across the team.


Your responsibilities 
•    Relationship Management support on all client activities in the UK, primarily financial institutions
•    Support industrialized administrative task management for the team and track completion of tasks against given deadlines.
•    Undertake KYC tasks, including client outreach, and account opening / documentation execution processes for team members
•    Manage and cultivate existing relationships with customers 
•    Support the resolution of client issues as well as the tracking, escalation and coordination of escalated client issues
•    Monitor revenue targets for all allocated customers, provide report to the local management team
•    Analyse and monitor customers' financial conditions and perform regular KYC checks and activity screening, working with DBAG compliance and legal departments to ensure compliance with company policy and  regulatory requirements
•    Keep updated and ensure to meet the requirements of being in and working for a regulated entity, Clearstream Banking London Branch, regulated by the FCA/PRA
•    Keep abreast of general market updates, developments and competitor’s activities in the UK
•    Support projects within Clearstream (i.e. Product, Network, Strategy, Pricing, Credit, Compliance) and the wider Deutsche Börse Group in agreement with line management
•    Support and involve Product and Network Management to deliver new / enhanced products offerings
•    Represent the team/section/Clearstream in internal meetings, working groups as well as (internal as well as client-facing) committees
•    Represent Clearstream Banking externally, in the market in general and at customer/industry events in particular. Support the production / coordination of any material required to promote Clearstream or DBAG at these events


Your profile
•    You have graduated with a bachelor’s degree or similar 
•    Self-motivated and detail orientated
•    Excellent communications and presentational skills
•    Excellent organisational and time management skills
•    Strong team player willing to cooperate with multiple colleagues across departments and office locations
•    Good working knowledge of MS office. Excel and PowerPoint in particular
•    Adaptability, ability to work in team, multitasking
•    Business proficiency in written and spoken English is mandatory. Proficiency in Spanish would be considered an advantage.

Why Deutsche Börse Group?

We are committed to providing a work environment which makes our employees both feel at each other and reach their full potential. Our standards go far beyond simply matching candidate with the suitable position.

Exciting, cutting-edge projects

“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.

International environment

Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 60 locations from more than 100 nations.

Security and growth

Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!

Diversity & Inclusion

We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.

Our values

We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.

Team spirit

Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.

Work-life balance

We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.

Careers with a future

Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.


Time out! It’s important for us that you feel balanced and comfortable. Therefore, we offer you an annual leave of 30 days.

Our hybrid work model

Personal exchange and the collaborative atmosphere at our offices are an important part of our corporate culture. At the same time, we offer our employees the flexibility to work remotely several days per week in line with business needs and local regulation.

Pension scheme

Top up your pension! We pay you a pension contribution which is meant to build up additional retirement savings for you.

Campus Recruiting

Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?


Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now!