Customer Service Officer - FTC (f/m/d)

Clearstream Banking S.A. • Luxembourg

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.


Your career at Deutsche Börse Group

Position is limited until: 31/12/2023


Clearstream Banking S.A.


With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.



Your area of work


The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream customer base.

As Customer Service Officer within an international cross location team, you will be supporting Italian, French and other international customers in Italian, French and English with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management. Client Services is the central contact for our clients and the voice towards clients.



Your responsibilities


  • You take responsibility for day-to-day contact (via phone and email) for our clients for all questions in relation to securities settlement, asset servicing and cash management
  • This includes the clarification of topics by using your own knowledge, supported by team members and/or operations
  • You act as one of the main contact points for our clients for the work with Clearstream Banking.



Your profile


  • University degree in finance, economics, IT, or equivalent training with professional experience
  • Proficiency in written and spoken English and Italian – French knowledge will be an asset
  • You have a prior work experience in financial markets and financial products (< 3 years)
  • You own a strong interest in taking on high responsibility and results orientation
  • You are not afraid of continuous changes, seeking personal and professional challenges
  • You own high problem-solving skills with developed analytical skills and sound understanding of process-flows
  • You have the ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential
  • Protruded service orientation with excellent telephone representation, high communication - and soft skills and a strong ability to work in a team
  • General office productivity tools proficiency expected (Excel, Powerpoint, Word) 
  • IT infrastructure proficiency / interest can be a plus




Duration: full-time contract

We look forward to receiving your CV and Cover Letter in English 

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.


We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.


Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.


We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Campus Recruiting

Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?


Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now!