Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Customer Service Representative (f/m/d)
Deutsche Börse Services s.r.o. • Prague
Who we are
Your career at Deutsche Börse Group
Field of activity
Our Client Operations Support team is responsible for providing first level customer support for the Member Section and Billing services.
Member Section is a closed self-service portal for clients of the Deutsche Börse Group. In the support role you will assist customers for any Member Section related requests, inquiries and incidents.
In the Billing support role, you will support customer inquiries regarding invoices and fee reports. You will also maintain customer data and returned invoices.
Your activities are enriched by a variety of tasks gear towards different internal customers and units.
Tasks / Responsibilities:
- Provide first level customer support via phone and e-mail
- Process and document reported inquiries, issues, and their solutions in a reusable way in SAP CRM7 tickets
- Maintain the Member Section content
- Analyze and optimize the Member Section processes
- Process trader admission requests in eXAS - perform 1st check of QBOs, Eurex and Xetra traders as well as their terminations
- Be the interface and contact person for inquiries regarding invoicing and fee reporting for customers and internal stakeholders
- Maintain invoice recipients’ data
- Distribute invoice and fee report copies according to customer’s requests
- Create help material in the form of FAQs, manuals, quick guides
Qualifications / required skills
- Languages: written and spoken English; German is an advantage
- Previous working experience in customer support area is a plus
- Very good communication skills
- Analytical mindset
- Fast learner
- Precise and detail-oriented person
- Pro-active, independent, goal-oriented
- Good time management
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 50 locations from more than 100 nations.
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.
Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Top up your pension! We provide you a contribution to the pension fund which is meant to build up additional retirement savings for you.
Your work-life balance is important! We offer you our MultiSport Card which you can use for various sport and wellness activities.