Customer service representative with English and German (f/m/d)

Deutsche Börse Prague Branch • Prague

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Prague

Your career at Deutsche Börse Group

Your area of work:

Our Member Portal & Billing Support team is responsible for providing first level customer support for the Member Section and Billing services.

Member Section is a closed self-service portal for clients of the Deutsche Börse Group. In the support role you will assist customers for any Member Section related requests, inquiries and incidents.

Your activities are enriched by a variety of tasks gear towards different internal customers and units.

Your responsibilities:

Provide support to clients on the day-to-day use of Member Portal
To investigate, monitor, record and resolve any queries (issues raised by the client, these queries are received via telephone or email)
Maintain the Member Section content
Analyze and optimize the Member Section processes

Your profile:

University degree or equal experience
Languages: written and spoken English and German
Experience with client support
Proficient usage of the state-of-the-art office products (e.g. Word, Excel)
Distinct communication skills and willingness to work in a team
Fast learner, precise and detail-oriented, pro-active, independent, goal-oriented mindset
Proven ability to organize, plan and prioritize in a fast-paced environment to meet customers need

LIMITED CONTRACT: Maternity cover (with possible prolongation)

You can look forward to our benefit package:

Hybrid Work and Flexible working hours
Work from abroad - 12 days of remote work from EU countries per year
Group Share Plan - discount on company shares
Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
25 vacation days
Mobility - fully covered public transport in Prague & free parking
Flexible Benefit Account (Pluxee) - 1200 per month
Personal Development - annual budget of €690 ... and way more!

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.