CX Lead Consultant (f/m/d)

Your are of work:

Corporate IT of Deutsche Boerse Group oversees end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success. Our mission is simple – Make IT Run! We are passionate in running our existing IT landscape and exploring every day what makes DBG as a company, and thus all our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.

You would be joining our Corporate IT management team – a highly experienced. In a dynamic, customer- and technology-oriented environment, you would be engaged in both – our customer experience team and our cloud journey towards public cloud vendors, as well as supporting us in our journey towards the cloud and new enterprise services.

This state-of-art Customer Experience of the Sales and Service Cloud allows turning raw data into the real business value. You will be part of a diverse team that challenges itself to provide simple solutions to complex problems and the best business outcomes. You will be given the opportunity to grow and take on responsibility from day one in a challenging but rewarding and meritocratic environment. You will have a strong business impact and you will be part of the Corporate It leadership team. You develop high-level business relations and high-impact projects.

Your responsibilities:

• Responsible for supporting strategic initiatives of the Deutsche Boerse Group Digital transformation portfolio together with stakeholders across all departments.
• Engaging in both advisory and delivery projects, from helping clients with their transformation strategies, to supporting the full lifecycle of Customer Experience processes.
• Working with our internal clients to design and implement solutions that follow leading practice processes e.g. in Salesforce or SAP.
• Conduct Blueprint / Design workshops for processes landscape to transform strategic workload to satisfying solutions.
• Apply and guide in agile projects with an emphasis on Customer Experience related processes.
• Actively collaborate with the teams in Frankfurt, Luxembourg and Cork to develop, customize and deliver solutions and supporting customers.

Your profile:

• University degree in computer science or a comparable education
• Minimum 3 years’ experience in implementation projects of either SAP C/4 HANA, Microsoft Dynamics 365 CRM or Salesforce
• Experience in working across implementation project lifecycles – from design to go-live support (e.g. on SAP C/4 HANA or Salesforce)
• Demonstrate strong knowledge of Lead-to-Cash processes and underlying technology.
• Demonstrate knowledge of Customer Experience cloud applications.
• Demonstrate an interest in innovative technologies (e.g. AI, Machine Learning, Advanced Analytics).
• Possess good problem solving and analytical skills.
• Be able to plan and deliver high quality work.
• Manage stakeholders using clear communication and be able to form strong client relationships.
• Passionate about technology and highly motivated to solve complex problems
• Proven expertise in using an agile project methodology and dev/ops.
• Fluency in English is mandatory, in verbal and written form; German is an asset.
• Very good communications skills, own initiatives, able to work independently and excellent analytical skills round of your profile.