Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
Head of Client Data Management (f/m/d)
Clearstream Banking AG • Luxembourg
Learn. Develop. Grow. But always: Share value
Who we are
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Your career at Deutsche Börse Group
Your area of work:
Client Data Management Unit is responsible for the day-to-day account management and signature verification as a service processes for the Clearstream entities in a dynamic and international context. We work in collaboration with a wide range of internal stakeholders including Sales and Compliance as well as within the whole Deutsche Börse Group throughout the life cycle of the Customers relationship.
In your new role, you will manage and coordinate tasks that participate in a wide range of processes from account maintenance, signature verification as well as dependencies with further units of the section and interaction with internal stakeholders. Your team will be responsible for client data maintenance in the different systems of different legal entities and ensure timely processing of all related client as well as internal requests.
Manage the team by providing guidance on all unit relevant tasks and coordinating activities across the locations in Luxembourg and Eschborn
Organize and reflect required framework updates to ensure regulatory compliance
Drive required changes to streamline and simplify operational processes
Define clear actions for team members and ensure proper monitoring
Ensure timely performance of all operational activities and avoid creation of backlog
Manage addressed recommendations / findings, i.e. create corrective action plan by defining remediation measures, ensure implementation and closure according to timeline
Monitoring incoming internal/external requests (signature verification and account maintenance)
Verifying accuracy and completeness of the requests and provide feedback
Ensure active and regular information sharing on recent developments and observation to your line management and establish efficient issue management
Support in resource planning to ensure all tasks and responsibilities can be executed and allocation of resources including prioritization of tasks
You are also responsible for the oversight of outsourced activities to our operational hubs in Prague and Singapore: KPIs monitoring, perform dedicated controls and weekly reviews, yearly due diligence review, procedures and SLAs review and sign-off
University degree or similar in Business, Finance, Economics, Legal
Team lead experience is an advantage
Strong organizational and solution orientation skills, focus, attention to detail, multi-tasking ability
Ability to work independently as well as in a team in a diverse and international environment
Excellent time and priority management
Adaptability and ability to thrive in a fast-paced, changing environment
Client centricity and daily work in line with the DBAG values (performance, reliability, integrity, openness and responsibility)
Experience with SAP systems (ERP, CRM, S4, Fiori), account maintenance and archiving tools
Proficiency in written and oral English is mandatory. French and German language skills will be an asset
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.