Intern - IT Service Management (f/m/d)

Deutsche Börse AG • Frankfurt am Main

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Frankfurt am Main

Your career at Deutsche Börse Group

Your area of work:
IT Service Management enables and promotes provision of high-quality IT services in the company by coordinating with expertise between service-delivering units of Deutsche Börse AG (DBAG) IT and service-receiving Business units. Our special focus is on outsourcing relationships and the underlying service provision within the company. By acting as a single point of contact for the engaged functions of the various business divisions and IT, our aim is to help establishing and running a standardized, transparent, contractually effective, and operationally efficient outsourcing service.
As an intern (f/m/d) you will support the team in the implementation of processes and tools required for the fulfillment of the different tasks of IT Service Management.

Your responsibilities:

  • You will support the design and roll-out of processes and implementation of solutions at the intersection between IT and business.
  • You will take responsibility for the preparation, conduct and documentation of test cases, relevant for the different roles and responsibilities within the IT Service Management team. 
  • You will participate in daily Scrum meetings and will contribute in the analysis and specification of the different business requirements from the IT Service Management team. 
  • You will actively engage in research, analysis, implementation, and documentation of key procedures of the Section (regulatory, operational and contractual).
  • You will be involved in the creation of Analysis documents, evaluations, and PowerPoint presentations.
  • You will support the preparation, execution and post-handling of important stakeholder meetings.
  • You will help in general administrative and organizational activities.


Your profile:

  • You are enrolled at a state-recognized university as a regular student during the entire period of employment, with being at least the last semester of your bachelor or beginning with your Master of Business Administration / Economics, with good understanding of financial markets or you already hold a Bachelor’s/Master’s degree that is not older than 6 months.
  • You have an IT affinity, and your interest is piqued when business and IT come and work together.
  • You demonstrate strong commitment and a high level of initiative, ability to work in a team, capable of communication, independent, structured and careful way of working.
  • Your are open minded to innovations and changes.
  • You have very good analytical and conceptual skills.
  • You have very good knowledge in MS Office applications (especially Excel, PowerPoint and Word).
  • You are fluent in written and spoken English and German.


Start Date: 01/07/2022 

Why Deutsche Börse Group?

We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Exciting, cutting-edge projects

“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.

International environment

Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 60 locations from more than 100 nations.

Security and growth

Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!

Diversity & Inclusion

We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.

Our values

We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.

Team spirit

Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.

Work-life balance

We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.

Careers with a future

Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.

Meal allowance

We take care of your culinary well-being. With our meal allowance you can choose from a variety of dishes in our staff restaurant or get your breakfast or snacks in the bistro for that extra boost of energy in between. Drinks such as tea, coffee, water and juice are available free of charge.

Pension scheme

We top up your pension! You will be registered at BVV, to which we pay a monthly pension allowance for you. Furthermore, you have the option to pay an additional part of your salary to increase the amount of your future pension payment.

Campus Recruiting

Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?


Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now!