Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
IT Operations Controller (f/m/d)
Clearstream Services S.A. • Luxembourg, Prague
Learn. Develop. Grow. But always: Share value
Who we are
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Your career at Deutsche Börse Group
Your area of work:
You will be responsible for the accuracy, timely operation and provision of computer systems and services to Clearstream Services and Deutsche Boerse AG. You will be part of the team working in shifts covering 24h in the Command Centre and be the primary contact for production support and escalation if problems in production occur.
Set-up, monitor, control and validate all Clearstream production processing along with those of Deutsche Boerse.
Systems monitoring across multiple platforms.
Rapid detection and reaction to production issues.
Incident Ticket Management: Effective and prompt communication/escalation contacting various support teams as necessary in order to ensure alerts are properly managed.
Continuous Improvement: continuously review current processes to identify rooms for improvement including automation and job optimization.
Documentation: Create, update and maintain documentation related to monitoring operations.
Audit: ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date.
Automation: look into ways to automate repetitive tasks and work autonomously with internal parties to implement solutions.
Deadlines-awareness for core business applications.
Liaison and contact with different Support teams within Clearstream and Deutsche Boerse AG.
Assist your team to accomplish the required tasks.
Take responsibility in absence of other team members.
Ensure integrity of the production environment during working periods.
University degree, BAC+2/3 in an IT related discipline or equivalent through relevant work experience
A first experience will be considered as an asset
Operating Experience in LINUX/UNIX, Mainframe and Windows environments an asset.
Strong team-player as Operations Controllers currently work in 4 shift teams covering 24h but also able to achieve personal targets.
Adaptability, flexibility, autonomy within the Command Centre requisites.
Proven ability to work under pressure.
Customer Focus excellence attitude is key to the success of the position.
Team player with good communication skills, highly motivated, flexible and good at handling MS Office applications.
Fluency in written and spoken English is a must. Fluency in French is desired and knowledge of German or an additional language is an advantage.
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at each other and reach their full potential. Our standards go far beyond simply matching candidate with the suitable position.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 60 locations from more than 100 nations.
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Complementary health insurance
Your well-being and that of your family is important to us! We offer an optional supplementary healthcare scheme that complements your health insurance with the possibility to enrole family members, as well.
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.
Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Benefit from tax optimisation: we offer you an interest subsidy on mortgage loans to optimise the tax on your premiums.
Our hybrid work model
Personal exchange and the collaborative atmosphere at our offices are an important part of our corporate culture. At the same time, we offer our employees the flexibility to work remotely several days per week in line with business needs and local regulation.
We support you in staying fit! We subsidise 6-month or annual memberships for the fitness or sports club of your choice.