IT Operations Officer (f/m/d)

Clearstream Services S.A. • Luxembourg

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Luxembourg

Your career at Deutsche Börse Group

Your area of work:
You will be responsible for the accuracy, timely operation and provision of computer systems and services toClearstream Services and Deutsche Boerse AG. You will be part of the team working in shifts covering 24h in theCommand Centre and be the primary contact for production support and escalation if problems in productionoccur.

Your responsibilities:
Set-up, monitor, control and validate all Clearstream production processing along with those of Deutsche Boerse.
This includes:

Systems monitoring across multiple platforms.
Rapid detection and reaction to production issues.
Incident Ticket Management: Effective and prompt communication/escalation contacting various supportteams as necessary in order to ensure alerts are properly managed.
Continuous Improvement: continuously review current processes to identify rooms for improvementincluding automation and job optimization.
Documentation: Create, update and maintain documentation related to monitoring operations.
Audit: ensure that all documentations used by the team including processes, SOP’s and work instructionsare complete, accurate and up to date.
Automation: look into ways to automate repetitive tasks and work autonomously with internal parties toimplement solutions.
Deadlines-awareness for core business applications.
Liaison and contact with different Support teams within Clearstream and Deutsche Boerse AG.
Assist your team to accomplish the required tasks.
Take responsibility in absence of other team members.
Ensure integrity of the production environment during working periods.

Your profile:

University degree, BAC+2/3 in an IT related discipline or equivalent through relevant work experience
A first experience will be considered as an asset
Operating Experience in LINUX/UNIX, Mainframe and Windows environments an asset.
Strong team-player as Operations Controllers currently work in 4 shift teams covering 24h but also able toachieve personal targets.
Adaptability, flexibility, autonomy within the Command Centre requisites.
Proven ability to work under pressure.
Customer Focus excellence attitude is key to the success of the position.
Team player with good communication skills, highly motivated, flexible and good at handling MS Officeapplications.
Fluency in written and spoken English is a must. Fluency in French is desired and knowledge of German oran additional language is an advantage.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.