ITSM Quality & Reporting Coordinator (f/m/d)

Deutsche Börse Services s.r.o. • Prague

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.


Your career at Deutsche Börse Group

Your area of work:

IT Infrastructure & Operations ensures the implementation and operation of shared technological IT infrastructure for all companies of Deutsche Börse Group (DBAG).

The unit "ITSM Processes" is responsible for establishing and operating effective and efficient IT Service Management and related processes throughout the entire IT division.

We deliver excellent quality while being compliant to regulations and laws applying on financial companies. We are looking for an ITSM Quality and Reporting Coordinator who is self-starting and with a high level of ambition.  

The successful candidate will have experience in performing quality assurance reviews and reporting activities in relation to IT Service Management processes. The successful candidate will also have proven experience of working as a team player in a matrix organisation, providing input to process related discussions and supporting reaching agreements.


Your Responsibilities:

  • Working with Process Managers to prepare and distribute weekly, monthly, quarterly and ad-hoc process reporting in a timely and accurate manner.
  • Coordinating with reporting implementation units to maximise utilization of automation and self-service reporting tools.
  • Support Process Managers to design and implement new and updated reporting
  • Support Process Managers in process quality check activities.
  • Establish and maintaining working relationships with stakeholders through effective communication.
  • Taking a leading role in quality control of ITSM process reporting activities.
  • Prepare and maintaining Management focused quality and trend analysis reporting.
  • Assuring that unit reporting procedures are established, maintained and adhered to.
  • Ability to extract information from data and presenting it through state-of-the-art visualization
  • Support ITSM Process activities such as training and audit preparations.


Your profile:

  • You have completed your university degree in Computer Science or a related technical discipline or equivalent years’ experience in a relevant role.
  • You have a good understanding of process reporting requirements and delivery.
  • You have a good understanding of Service Level Management (KPI, SLA and OLA)
  • Experience working with reporting platforms such as SAP Analytics and Power BI
  • You have already gained experience leading quality and reporting activities within ITSM processes.
  • You have experience in Business Analysis and working within a large matrix organization, gathering requirements and translating to reporting.
  • Proficiency in written and spoken English; French/German language skills would be considered an asset
  • You have a high degree of communication skills and working within a professional environment
  • You combine independent action with effective team co-operation and working

Why Deutsche Börse Group?

We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Exciting, cutting-edge projects

“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.

International environment

Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 50 locations from more than 100 nations.

Security and growth

Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!

Diversity & Inclusion

We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.

Our values

We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.

Team spirit

Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.

Work-life balance

We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.

Careers with a future

Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.

Pension scheme

Top up your pension! We provide you a contribution to the pension fund which is meant to build up additional retirement savings for you.

Sports allowance

Your work-life balance is important! We offer you our MultiSport Card which you can use for various sport and wellness activities.

Campus Recruiting

Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?


Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

Similar jobs
We evaluate all jobs for you in order to suggest similar jobs that match the tasks and required skills.

Ready to start your career with us?

Apply now!