Onboarding Manager (f/m/d)

This position is limited for 2 years.

Your area of work
Onboarding & Business Excellence is the competence center of efficient client onboarding & lifecycle management leveraging state-of-the-art processes and tools delivered through digitization and automation initiatives while applying quality assurance at all times. The team provides first class customer services across all trading and clearing markets directly to the client or as subject matter experts to internal interfaces. The key target of Onboarding & Business Excellence is firstly to review and increase Customer Experience, secondly to Digitize client relevant workflows in an efficient and intuitive way and to Continuously Improve & Review internal and external processes to deliver fast and qualified customer service.  

As an Onboarding Manager, you are responsible for the onboarding of client types across the trading & clearing markets and licenses. Your goal is to provide new clients a high efficiency onboarding process which follows internal and external compliance guidelines and legal frameworks. The Onboarding Manager acts as a gateway and intermediary to other units of Deutsche Börse Group, welcoming new clients to our business portfolio, getting them up to speed and building a strong relationship. The goal of a successful client onboarding system is to increase clarity, so it is easier for clients to provide what we need, and they can start their relationship to us with trust. 

Your responsibilities

• Central point of contact for the client, fully responsible for guiding the client through all stages of the onboarding process
• Aiming for 100% client satisfaction, while being compliant with rules and regulations, policies and guidelines
• Ensures that client meets legal, technical and operational readiness to start business 
• Participates and facilitates client meetings and calls around all onboarding topics
• Creates and instructs necessary setups of client master data in internal systems 
• Designs and reviews processes and requirements related to onboarding in close cooperation with internal interfaces, triggering improvements such as further digitization
• Quality assurance of executed onboarding cases, capturing key performance indicators and identifying efficient risk-mitigating controls
• Involvement in projects for new initiatives, e.g. new products, markets, client types
   

Your profile

• Master’s degree in business studies majoring in Finance/Banking or comparable studies and first relevant work experience in a role with direct client interaction
• Able to initiate and manage client relationships - high client service affinity is a must
• Ability to work independently, reliably and manage multiple priorities, ideally also first experiences in project management
• Excellent communication skills with open and positive attitude, proficient in written and spoken English
• Experience in project management helps to make client onboarding a success
• Willing to learn handling of different tools which support the onboarding process
• Ability to interact effectively with internal interfaces and good integrated thinking skills between business and technology
• Very good MS Office skills as well as presentation skills
• Curious, eager to learn and capable of self-development
• Strong team player and efficient working methods with a strong quality awareness
• High flexibility - prepared to work in a dynamic and constantly evolving environment