Request Fulfillment Manager (f/m/d)

Deutsche Börse Services s.r.o. • Prague

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Prague

Your career at Deutsche Börse Group

 

Field of activity

As a member of Client Operations Support team, you will assist and support customers of Deutsche Börse Group with regard to any request they make and technical inquiries. Your activities are enriched by a variety of tasks gear towards different internal customers and units. As an integral part of daily operations, you will work closely together with our multinational teams located in Prague, Frankfurt and Singapore.

 

Tasks:

  • Understand the products Deutsche Boerse is developing and how the customer can request them
  • Manage the service requests from the moment of their placement until the fulfillment
  • Manage, coordinate and track the customers’ requests and the connectivity process as a whole
  • Technical consulting and advising, regarding connectivity aspects and potential improvements to customers’ current technical infrastructure
  • Build and maintain strong interpersonal relationships with our customer base through fast communication lead predominantly via e-mail
  • Build and maintain strong interpersonal relationships with our internal teams

 

Skills:

  • University degree in Information Technology, Natural sciences, Engineering, Economics or equal experience
  • Languages: written and spoken English; German is an advantage
  • Distinct communication skills and willingness to work in a team
  • Analytical skills as well as excellent understanding and anticipation of customers’ technical requirements and needs
  • Fast learner, precise and detail-oriented, pro-active, independent, goal-oriented mindset
  • Proven ability to organize, plan and prioritize in a fast-paced environment to meet customers need
  • Proficient usage of the state-of-the-art office products (e.g. Word, Excel)
  • SAP system CRM 7 knowledge is a plus
  • Understanding of the ITIL framework and guidelines is a plus
  • Experience in project management is a plus
  • Experience within Exchange’s Trading and Clearing IT is a plus

 

Why Deutsche Börse Group?

We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Exciting, cutting-edge projects

“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.

International environment

Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 50 locations from more than 100 nations.

Security and growth

Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!

Diversity & Inclusion

We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.

Our values

We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.

Team spirit

Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.

Work-life balance

We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.

Careers with a future

Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.

Pension scheme

Top up your pension! We provide you a contribution to the pension fund which is meant to build up additional retirement savings for you.

Sports allowance

Your work-life balance is important! We offer you our MultiSport Card which you can use for various sport and wellness activities.

Contact
Campus Recruiting

Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?
 

+4906921111810

Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!
 

+496921111810

Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now!