Senior Account Manager

CFCL Cork • Cork

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.


Your career at Deutsche Börse Group

The Senior Account Manager is a key leader within Clearstream Global Funds Operations, responsible for managing a client team, and a range of key clients. They are critical to the success of our client relationships.   They will ensure the delivery of high quality services across our Investment Fund range to our valued clients.  They will also look to lead and promote the company culture which values the importance of our People, Customers, Result and our external Community. 

Reporting to the Head of Section, the Senior Account Manager (SAM) is primarily responsible for the day to day management of a Client facing team. The SAM efficiently manages resources to achieve business objectives and leading a team of managers to ensure the highest standard of work is completed and that all key areas are handled in a timely manner whilst keeping risk to a minimum.

Your Responsibilities

  • Build strong successful relationships with our clients. Manage client service delivery and service provision to agreed standards.
  • Lead a team of Account Managers and ensure individual, team and department objectives and targets are set, communicated and actively managed.
  • Act as a point of escalation both internally and for clients, providing timely advice, support and coaching as necessary.
  • People Management – Forward thinking management style and approach, empowering staff,  driving results and building a high performing team. Overall ensure Clearstream is a great place to work for our valued employees. 
  • Have a continuous improvement mindset and promote this culture within your team to seek out and implement better ways of achieving objectives, preventing issues reoccurring, and automating and streamlining processes. 
  • Liaise and build relationships with counterparts in other Clearstream locations.
  • Review and approval of departmental reporting. Collate, analyze and produce statistics and reports on the team’s client feedback for Senior Management.  
  • Promote awareness and ensure adherence to all policies & procedures within the team and ensure team procedures are documented.
  • Foster a culture of risk awareness and prevention. Facilitate the prompt resolution of complex client issues.
  • Lead Projects as necessary. 
  • Travel as necessary where face to face meetings are required; discuss goals and objectives, project discussions, client visits, etc 
  • Contribute to the overall CGSS success and footprint in the Cork location. 


Your Profile

  • A minimum of 5 years experience in the Financial Services/Funds industry, 
  • Experience in liaising with clients and troubleshooting client queries.  
  • Experienced people manager with proven ability to develop and mentor team members
  • Proactive and highly motivated with the ability to work on own initiative.
  • Strong organisational skills and excellent attention to detail.
  • Ability to work under pressure to meet deadlines.
  • Strong problem solver with excellent analytical skills.
  • Excellent interpersonal, communication and influencing skills.

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organisation.
Company Culture Cork
Our PEOPLE, our focus on RESULTS and Our Commitment to Our CUSTOMERS and COMMUNITY drives Our success.   Candidates must demonstrate an ability to understand and apply these four key elements [the building blocks] that shape our culture at Clearstream Cork - People, Customers, Results and Community. 

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.


We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.


Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.


We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Ninwe Gourie – Campus Recruiting

Ninwe Gourie – Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?


Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now!