Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.
Service Management Specialist (f/m/d)
Deutsche Börse AG • Frankfurt am Main
Who we are
Your career at Deutsche Börse Group
The Group Security department directly contributes to execution of the Deutsche Börse Group information security strategy. As a central service provider for the Group entities, Group Security is responsible to protect information assets in terms of safety, integrity, confidentiality, authenticity and availability by enforcing information security controls based on the relevant regulatory requirements and follows the international standard ISO/IEC 27000-series on the Information Security Management System.
Field of activity
In your new position, you will become a member of the Information Security Governance & Risk team, part of Group Security in Eschborn. The Information Security Governance & Risk team is responsible for the enforcement of the Information Security Framework in close collaboration with CISO and other central functions like Group Risk, Compliance Management, Outsourcing and Data Privacy, and takes responsibility for the service management of the central Information Security organization and the management reporting at the Deutsche Börse Group as well.
In the advertised position, you will be focused on the service management - setting clear business-based service levels and ensuring delivery of services is properly monitored and managed against these service levels. Your skills and competencies in service management include relationship management, business liaison, business analysis, and stakeholder management. Your strong interpersonal skills with the ability to communicate clearly and effectively with business and technology stakeholders at all levels will be the driving force behind your work.
- You analyse business and regulatory requirements to continually improve and evolve Information Security services and service delivery to the business objectives.
- You manage service catalogue and prepare service level agreements based on options in the service catalogues.
- You conduct periodic revisions of the service level agreements.
- You ensure smooth on-boarding and off-boarding of new customers.
- You monitor service provision, report on performance and identify trends.
- You actively manage the relationship between the central IS organization and its business partners.
- You operate service desk to capture demand for incident resolution and service requests.
- Bachelor's and/or Master’s degree in Law or Business Administration
- 4+ years of proven experience in IT service management in FI
- Experience with COBIT or ITIL
- Knowledge of general legal and regulatory frameworks in the financial industry, e.g. MaRisk, BAIT, German BSI IT-Grundschutz and industry standards like ISO/IEC 2700x or NIST
- Strong analytical skills, critical thinking, ability to identify problems and propose solutions
- Excellent presentation and interpersonal skills
- Proficiency in written and spoken English and German
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
We at Deutsche Börse create trust in the markets of today and tomorrow. Our collaborative efforts are defined by integrity, responsibility and transparency as well as by mutual respect and appreciation, both within our organisation and externally.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with colleagues and teams across 40 locations from more than 100 nations
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Our employees work in great teams and therefore enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.