Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.
Student in Client Service - Service Desk Analyst with German (f/m/d)
Deutsche Börse Services s.r.o. • Prague
Who we are
Your career at Deutsche Börse Group
Field of activity
In the Client Service team at Deutsche Börse Services s.r.o. we are looking for a student on the position Service Desk Analyst. The team provides the functional and 1st level technical support for trading and clearing participants of Deutsche Boerse’s Markets. The job initially involves administrative support of the team. Technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on. We are searching for a focused student interested in FinTech industry and on-exchange trading.
What we offer:
- Very friendly work environment
- Remote work / virtual environment
- Multi-Culti International Team: from 14 different countries
- Training opportunities for Customer Service, IT systems and Financial Markets
- Performing challenging and diversified tasks
- Students must be enrolled in an academic program recognized by the state during their student assistance
- Proficiency in MS-Office
- Strong desire to learn about Financial Markets and IT
- Customer oriented communication skills is a plus
- Proficiency in English
- German is a plus
Your Tasks And Responsibilities:
- 1st level technical and functional support of Deutsche Boerse’s trading and clearing clients
- Supporting the Client Service team in administrative tasks and phone calls.
- Maintain contact information/Tickets in SAP CRM
- Support projects
- Willing to work in shifts
What you can expect from us
Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
We at Deutsche Börse create trust in the markets of today and tomorrow. Our collaborative efforts are defined by integrity, responsibility and transparency as well as by mutual respect and appreciation, both within our organisation and externally.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with colleagues and teams across 40 locations from more than 100 nations
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Our employees work in great teams and therefore enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.