Tax Support Officer - 2 year FTC (f/m/d)

Clearstream Services S.A. • Luxembourg

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.

Luxembourg

Your career at Deutsche Börse Group

Clearstream Services S.A.

With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.

 

Field of activity
Joining a dynamic, international team of dedicated and experienced people, you will be responsible for providing prompt, accurate tax guidance on all our tax services, regimes and practises to assist Clearstream customers on all withholding tax matters related to income payments. Following international market practices and working in collaboration with withholding agents, various tax authorities and operational teams, your role is also to ensure that customers receive the proper answer in due time. 


Tasks/responsibilities

  • Ensure Operations Excellence and be Customer Focused
  • Provide support to Clearstream clients on the day to day use of Clearstream Banking’s tax products and tax services
  • Investigate, monitor, record and resolve any queries/issues raised by the client. Queries are received via telephone or email.
  • Record all client queries via our bespoke CRM tool      
  • Build internal and external relationships with other departments i.e. operations, customer officers, sales officers throughout the company and with Clearstream customers.
  • Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims.
  • Comply with the effective KYC, Control and internal procedures 
  • Escalate and report issues to Management 


Qualifications/required skills   

  • University degree, Bac+3 or 5 with orientation in finance, economics or law
  • Minimum of 2 years experience in Back- Front Office 
  • Solid knowledge, combined with multiple languages capacity and highly flexible workforces, guarantees rapid and efficient feedback and resolution to all the questions. 
  • Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritisation skills 
  • Support a team attitude rather than individualism 
  • Good communication and analytical skills. 
  • Fluency in English is required – German and any additional language skills would be an asset

Why Deutsche Börse Group?

We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Careers with a future

Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.

Diversity & Inclusion

We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.

Exciting, cutting-edge projects

“Boredom” is a concept unknown to us. With us you are part of a company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.

Guiding principles

We at Deutsche Börse create trust in the markets of today and tomorrow. Our collaborative efforts are defined by integrity, responsibility and transparency as well as by mutual respect and appreciation, both within our organisation and externally.

International environment

Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with colleagues and teams across 40 locations from more than 100 nations

Security and growth

Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!

Team spirit

Our employees work in great teams and therefore enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.

Work-life balance

We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.

Contact
Campus Recruiting

Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?
 

+4906921111810

Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!
 

+496921111810

Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now!