Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
Tax Support Officer (f/m/d)
Clearstream Services S.A. • Luxembourg
Learn. Develop. Grow. But always: Share value
Who we are
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Your career at Deutsche Börse Group
Clearstream Services S.A.
With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.
Your area of work
As a Tax Support Officer, you will act as the point of contact for our customers on all queries relating to tax services.
Joining a dynamic, international team of dedicated and experienced people, you will be responsible for providing prompt and accurate tax guidance on all our tax services, regimes and practises to assist Clearstream customers on all withholding tax matters related to income payments. Following international market practices and working in collaboration with withholding agents, various tax authorities and operational teams, your role will also be to ensure that customers receive the proper answer in due time. You will provide ongoing support and information to our clients via email and telephone.
- Ensure Operations Excellence and be Customer Focused
- Provide support to Clearstream clients on the day to day use of Clearstream Banking’s tax products and tax services
- Investigate, monitor and resolve any queries/issues raised by the client
- Record all client queries via our bespoke CRM tool
- Build internal and external relationships with other departments i.e. operations, customer services, relationship management throughout the company and with Clearstream customers.
- Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims
- Comply with the effective KYC, control and internal procedures
- Escalate and report issues to Management
- University degree, Bac+3 or 5 with orientation in finance, economics or law
- Minimum of 2 years experience in Back- Front Office
- Fluency in German and English is mandatory, any other language is an asset
- Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritisation skills
- Support a team attitude rather than individualism
- Good communication and analytical skills
- Team player, highly motivated and flexible
- Proficiency in Microsoft Office (primarily Excel, PowerPoint, Word) - Advanced Excel, Visual Basic would also be an asset
Duration: Full-time contract
We look forward to receiving your CV and Cover Letter in English !
Why Deutsche Börse Group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Exciting, cutting-edge projects
“Boredom” is a concept unknown to us. With us you are part of a growing company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
Our market infrastructures are connected globally: whether in Singapore, London, Chicago, Luxembourg or Dubai – working with us means collaborating with like-minded colleagues and teams across over 50 locations from more than 100 nations.
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business model. As a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chain. For you this means: a secure and promising workplace!
Complementary health insurance
Your well-being and that of your family is important to us! We offer an optional supplementary healthcare scheme that complements your health insurance with the possibility to enrole family members, as well.
Diversity & Inclusion
We embrace diversity. As the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
We at Deutsche Börse create trust in the markets of today and tomorrow. We want to achieve this common goal with performance, reliability, integrity, openness and responsibility. Mutual respect and appreciation are of particular importance. Our values shape our culture and behaviour – both within our organisation and externally.
Our employees work in great teams that drive positive change – and therefore they enjoy working with us. This is reflected in our annual employee surveys. No matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individually. Flexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next level. Your professional future is in your hands – as a manager, expert or project manager. You can count on our support as well as further education and training measures.
Benefit from tax optimisation: we offer you an interest subsidy on mortgage loans to optimise the tax on your premiums.
We support you in staying fit! We subsidise 6-month or annual memberships for the fitness or sports club of your choice.