Technical Key Account Manager - Customer Service - Frankfurt (TCA) (f/m/d)

Deutsche Börse AG • Frankfurt am Main

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Frankfurt am Main

Your career at Deutsche Börse Group

This position is limited for 1 year.

Your area of work
The Technical Key Account Management team is the single point of contact for Deutsche Börse customers with regard to technical consulting and support. As a member of the Technical Key Account Management team, you will act as an interface to end customers receiving Deutsche Börse’s technical services. Your activities are enriched by a variety of tasks that are geared towards different Deutsche Börse departments and projects. As an integral part of daily operations, you will work closely together with our multinational teams located in Eschborn, Prague, Chicago, Luxembourg and Singapore.

Your responsibilities

Build and maintain strong interpersonal relationships with our customer base as a Technical Key Account Manager
Technical consulting and anticipation of customers’ technical requirements based on detailed knowledge of customers’ technical infrastructure, organizational set-up and business needs
Coordinating changes of customer connectivity to Deutsche Börse’s platforms, including potential improvements to customers’ current technical infrastructure
Coordination of release changes and support of release management with internal and external parties
Support Deutsche Börse customers by answering queries via phone and email, including call logging, ticket creation and escalation

Your profile

Bachelor or Master Degree
Strong organizational and communication skills and a team player
Thrives on continuous learning
Ability to prioritize and handle multiple assignments at one time while maintaining a commitment to deadlines
Sound analytical, problem solving and conceptual thinking skills
Pro-active, independent and goal-oriented working style
Good command of the English and German language in both verbal and written form
Knowledge of financial markets or the financial industry considered a plus

The following IT-skills will be considered as an advantage

Profound knowledge about Client-Server Architectures
Good understanding of Network protocols (e.g. TCP/IP; Multicast)
Proficient usage of the state-of-the-art office products (e.g. Word, Excel, PowerPoint, Microsoft Office, SharePoint, SAP)

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.