Analyst, Client Services & Office Administration (f/m/d)

Clearstream Banking S.A. • Hong Kong

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

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Who we are

Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. 

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Hong Kong

Your career at Deutsche Börse Group

Your Area of Work:

Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction and report all important clients’ concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner. 

 

Your Responsibilities:

  • Handle client enquiries and maintain log of client enquiries and complaints 
  • Identify the needs of prospective clients in assigned areas for settlement and custody 
  • Provide solution to customer queries and maintain favorable relationship with clients to enhance their loyalty to the company 
  • Visit and train clients occasionally  
  • Support the Office Manager with clerical and administrative tasks to ensure the efficient operation of the HK office 
  • Ensuring the internal control systems are in place and that office business processes comply with company policies 
  • Review invoices and prepare reports on general expenses and petty cash 
  • Review and update administrative policies and procedures 

 

Your Profile:

  • Minimum Bachelor’s Degree in Finance and/or Economics or equivalent training 
  • 2 to 4 Years Experience in securities / banking business, with experience in custodian bank or securities house preferred 
  • Knowledge of or has done settlements in various markets 
  • Understanding of the process of income processing, corporate actions 
  • Possess fluent spoken Mandarin and Cantonese, and excellent spoken and written English 
  • Outstanding interpersonal skills, customer- and service-oriented 
  • Good working attitude and willing to learn 
  • Excellent communication, analytical and problem-solving skills 
  • Excellent teamwork and able to assimilate him/herself to the company’s corporate environment 
  • Good working knowledge of MS Office 
  • Demonstrated ability to manage multiple tasks and priorities effectively

 

 

Location: Hong Kong

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Our story

Our Story - Deutsche Börse Group in 120 Seconds
Our Story - Deutsche Börse Group in 120 Seconds

Ready to start your career with us?

Apply now!