Division / Section
Clearstream Banking, Client Services South-East Asia (Level 2)
Field of Activity
In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.
Your Responsibilities:
- Manage customer queries and provide solutions to customer issues
- Deliver training on our online portal and trade lifecycle, and customized trainings for customers
- Help to organize in-house trainings for customers
- Conduct regular service reviews with key customers, and address any issues
- Proactively develop relationship with key customers and deepen understanding of their needs
- Visit key customers independently and with RM in the region
- Establish and maintain relationships with existing and prospective customers
- Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
- Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
- Ensure customers’ satisfaction
- Keep abreast of product and technical developments
- Support team-related matters such as documentation, agreements, KYC etc.
Our Requirements
- Business / Finance/ Economics diploma/degree and/or a related discipline
- At least 5 Years of relevant banking experience
- Incumbent must possess a pleasant deposition and with a high level of energy and initiative
- Customer-centric and service-oriented
- Excellent communication, interpersonal and presentation skills with high EQ
- Responsible & committed, meticulous, highly organized, and able to work independently
- Able to work under pressure and meet tight deadlines
- Confident, well-groomed and with a good command of spoken and written English
- Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint
Location: Singapore
