IT- Support Agent - Touchpoint (f/m/d))

Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group’s Reference Data Platform. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success.
Our mission is simple – Make IT Run!

Your area of work:
We are passionate in running our existing IT Landscape and exploring every day what makes DBG as a company, and thus all our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.

Are you passionate about Technology and Great Customer experience, strive for accountability and like to shape the Best User Helpdesk in the Financial Industry?
Do you have experience in providing a customer focused support in a technical User Helpdesk?
Do you understand how Windows 11, Microsoft products, and native end user devices work?
Do you want to join a team which is dynamic, customer and technology-oriented, with the ambition to provide the best user helpdesk in the Financial Industry?
Then join our team, help our employees efficiently and effectively resolve problems on site with your knowledge, ambition and user friendly support.

Your responsibilities:

• Analyze and resolve technical user problems on site (No forwarding of problems).
• Ensure incident information is recorded completely as well as the resolution.
• Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training.
• Presenting new hardware on different occasions to different user groups.
• First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms.
• Setup of new devices or returned device.
• Ownership and responsibility of User satisfaction.
• Representing Corporate IT to ensure a “one of a kind” user experience.
• Support projects and initiatives.
• Create and review statistical information.
• Accountable for our local hardware management.
• VIP Support (Executive Board and Supervisory Board).

Your profile:

• University degree in computer science or a comparable education.
• Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level).
• Excellent Windows 11, MS-Office and other Microsoft products knowledge.
• Experience in working with Linux.
• Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad).
• Experience supporting iOS & android mobile devices.
• Experience with SAP ticket system and remote tools.
• Excellent German and English skills complete your profile.
• Analytical thinking & problem resolution skills.
• Strong service, resolution and target achievement drive.
• Strong social Competence, self-motivation and assertiveness.

Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round of your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities.

Applications from Disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.