Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!
End User Support Specialist - Touchpoint
Deutsche Börse, Cork Branch • Cork
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.
Cork
Your career at Deutsche Börse Group
You Area of Work
Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group’s Reference Data Platform.
We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success.
Our mission is simple – Make IT Run!
Your Responsibilities
- Provide onsite support to users, ensuring immediate resolution of technical issues and hands-on assistance with hardware and software. (No forwarding of problems)
- Ensure incident information is recorded completely as well as the resolution
- Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training
- Presenting new hardware on different occasions to different user groups
- First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms.
- Setup of new devices or returned device
- Ownership and responsibility of User satisfaction
- Representing Corporate IT to ensure a “one of a kind” user experience
- Support projects and initiatives
- Create and review statistical information
- Accountable for our local hardware management
- VIP Support (Executive Board and Supervisory Board)
Your Profile
- University degree in computer science or a comparable education
- Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level)
- Excellent Windows 11, MS-Office and other Microsoft products knowledge
- Experience in working with Linux
- Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad)
- Experience supporting iOS & android mobile devices
- Experience with SAP ticket system and remote tools
- Excellent English skills complete your profile
- Analytical thinking & problem resolution skills
- Strong service, resolution and target achievement drive
- Strong social Competence, self-motivation and assertiveness
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Contact
Recruiting Team
Take your career to the next level with us and embrace new challenges!
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Our Recruiting Team is looking forward to your call or e-mail.
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