Tax Support Officer (f/m/d)

Clearstream Services S.A. • Luxembourg

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Luxembourg

Your career at Deutsche Börse Group

Your area of work:

As a Tax Support Officer, you will act as the point of contact for our customers on all queries relating to tax services.Joining a dynamic, international team of dedicated and experienced people, you will be responsible for providing prompt and accurate tax guidance on all our tax services, regimes and practises to assist Clearstream customers on all withholding tax matters related to income payments. Following international market practices and working in collaboration with withholding agents, various tax authorities and operational teams, your role will also be to ensure that customers receive the proper answer in due time. You will provide ongoing support and information to our clients via email and telephone.

Your resposibilities:

Ensure operations excellence and be customer focused
Provide support to Clearstream clients on the day to day use of Clearstream Banking’s tax products and tax services
Investigate, monitor and resolve any queries/issues raised by the client
Record all client queries via our bespoke CRM tool
Build internal and external relationships with other departments i.e. operations, customer services, relationship management throughout the company and with Clearstream customers.
Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims
Comply with the effective KYC, control and internal procedures
Escalate and report issues to Management

Your profile:

University degree, Bac+3 or 5 with orientation in finance, economics or law
Minimum of 2 years experience in Back- Front Office
Fluent in English, Italian and German, any other language is an asset
Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritisation skills
Support a team attitude rather than individualism
Good communication and analytical skills
Team player, highly motivated and flexible
Proficiency in Microsoft Office (primarily Excel, PowerPoint, Word) - Advanced Excel, Visual Basic would also be an asset

Location: Luxembourg

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.