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Associate Vice President, Relationship Management (f/m/d)
Clearstream Banking S.A. • Hong Kong
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Hong Kong
Your career at Deutsche Börse Group
Your Area of Work
As an Associate Vice President, Relationship Management, you will serve customers in the Hong Kong Market. You will ensure effective communication and feedback as well as high level of service delivered to the customers. You will be responsible for prospering new business and expanding the company’s market presence in this strategically important region.
Your Responsibilities:
- Manage key relationships with a number of our strategic, global relationships.
- Develop new business opportunities and protect existing revenue streams in coordination with Clearstream’s other European offices, Regional Directors, and Relationship Managers.
- Prepare and present proposals and product presentations to potential new customers.
- Initiate, establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
- Monitor service levels, escalate and resolve potential operational problems to ensure high quality standards, handle customer enquiries on settlement and custody.
- Liaise with the product teams to promote Digital Issuance and Collateral Management.
- Keep abreast of market updates, developments, and competitors.
- Act as the first line of defence in managing client relationships, ensuring adherence to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory requirements.
Your Profile:
- Minimum Bachelor’s Degree.
- Strong understanding of KYC and AML frameworks and client onboarding.
- 6 to 8 Years experience in securities / banking business, with experience in custodian bank or securities services house preferred.
- Good knowledge of securities settlement and corporate action, ideally in both international and major domestic markets.
- Experience with institutional clients, good relationship with financial institutions, hands-on customer service experience.
- Outstanding communication and negotiation skills, customer and service-oriented.
- Excellent analytical and problem-solving skills, teamplayer. Highly motivated and flexible.
- Proficiency in written and spoken English, as well as an excellent command of spoken Cantonese and Mandarin is mandatory.
- Willingness to travel as required.
Location: Hong Kong
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
