Client Service Officer (f/m/d)

Clearstream Banking S.A. • New York

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

New York

Your career at Deutsche Börse Group

Your area of work
As a Client Service Officer (f/m/d), you will be our clients first point of contact for queries related to Investment Fund Services, Vestima, custody, settlement, and cash queries, with the responsibility of ensuring a positive client experience. You will provide ongoing and proactive support and information to our clients via telephone and email channels. You will be in contact with our overseas offices to assist in responses to the client queries.

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation, and straight-through processing of investment fund orders.

Your Responsibilities

You will provide first-line response and support for Clearstream Banking’s products and services
You will take ownership and accountability for client queries by investigating, monitoring, daily reporting and ensuring mutually satisfactory closure of queries raised by clients
You will also log incoming client calls and queries in proprietary system and monitor client’s day-to-day behavior to offer proactive outreach and identify patterns
You will assist customers and Transfer Agents with the Vestima order routing system; investigate order failures, rejections and follow up on pending trades
You will dandle queries related to Custody Investment Funds, including New Issues, Income Processing, and Corporate Actions
Furthermore, you will offer Help Desk support on regulatory, market, settlement or other changes which impact the post-trades value cycle
You will collaborate with Investment Funds Units based in different geographical locations, and support LATAM Relationship Management Team with client training on new services and features, KYC, and Compliance tasks

Your profile

You will have a university degree, funds or financial sector or comparable qualification
You will have a knowledge of international financial markets with a focus on Fund order routing & custody, securities custody & settlement, corporate actions, income processing and collateral management; ideally having work experience in such operational functions
You will have prior experience servicing clients in the Financial Industry - minimum 1 years’ experience in funds
You will have a strong analytical, numerical, and problem-solving skills with attention to detail
You will be proactive, accurate, highly organized, able to maintain up to date knowledge in a fast-changing environment and assume responsibility
You will be a strong team player in a multicultural environment with dispersed geographical service centers expertise as well as willingness to learn
You will have excellent telephone, communication (both oral and written), and negotiation skills, along with strong interpersonal and influencing skills
You will be eligible to work in the US (visa, green card, or US citizen); proficiency in written English and Spanish is mandatory, with Portuguese as a differentiator

Salary range: 70k - 85k USD

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.