Customer service representative with English and German (f/m/d)

Deutsche Börse Prague Branch • Prague

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

Want to learn more?

Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.

Prague

Your career at Deutsche Börse Group

Your area of work:

Our Member Portal & Billing Support team is responsible for providing first level customer support for the Member Section and Billing services.

Member Section is a closed self-service portal for clients of the Deutsche Börse Group. In the support role you will assist customers for any Member Section related requests, inquiries and incidents.

Your activities are enriched by a variety of tasks gear towards different internal customers and units.

Your responsibilities:

Provide support to clients on the day-to-day use of Member Portal
To investigate, monitor, record and resolve any queries (issues raised by the client, these queries are received via telephone or email)
Maintain the Member Section content
Analyze and optimize the Member Section processes

Your profile:

University degree or equal experience
Languages: written and spoken English and German
Experience with client support
Distinct communication skills and willingness to work in a team
Fast learner, precise and detail-oriented, pro-active, independent, goal-oriented mindset
Proven ability to organize, plan and prioritize in a fast-paced environment to meet customers need
Proficient usage of the state-of-the-art office products (e.g. Word, Excel)

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.