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IT Operations Officer (f/m/d)
Clearstream Services S.A. • Luxembourg
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Luxembourg
Your career at Deutsche Börse Group
Your area of work:
As an IT Operations Officer, you will be at the heart of our technical environment, ensuring the smooth and timely operation of our critical IT systems. Working in shifts from our Command Centre, you will be the first point of contact for production matters, playing a vital role in maintaining the availability and performance of our services.
Your responsibilities:
- You will watch for the production environment, Monitor batch processing on both mainframe and distributed systems (Windows/Unix), and ensure all operations are completed within their deadlines.
- Act as the primary contact for production incidents. You will be responsible for ticket management (creation, follow-up) and lead escalation to the appropriate support teams to ensure rapid resolution.
- You will monitor and control all production processing, ensuring system availability and the successful execution of task jobs processing.
- Create, update, and maintain operational documentation, procedures (SOPs), and handover guides. You will actively participate in the continuous improvement of our processes, identifying opportunities for automation and optimization.
- Assist in maintaining our internal system management processes based on the ITIL framework, ensuring all documentation is accurate and up-to-date. IT ticket creation and follow-up according the ITIL framework ensuring high adherence to SLAs.
Your profile:
- You hold a degree in Computer Science or a related field.
- You have at least 2 years of experience in a similar IT operations, production support, or Command Centre role.
- You have good knowledge of Windows environments and scheduling tools (e.g., UC4/Automic, BMC Truesight…). Knowledge of Unix/Linux is a strong asset.
- You are a dedicated team player but can also work independently to meet targets development.
- You are fluent in English and French, which are our primary working languages. German is considered a plus.
- You are willing to work in a 24/6 shift system, requesting high adaptability and flexibility
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Contact
Recruiting Team
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