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IT Service Owner - DBAG Commodities IT (f/m/d)
Deutsche Börse Prague Branch • Prague
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.
Prague
Your career at Deutsche Börse Group
Your area of work:
Deutsche Börse Group is a leading financial services provider, offering comprehensive trading, clearing, settlement, and market data solutions on a global scale. Our highly integrated and automated IT systems are a key driver of our success, enabling seamless access to international capital markets.
Within the Commodities IT domain, you will take on the role of IT Service Owner, responsible for the reliable delivery of 24/7 mission-critical infrastructure and platform services across multiple product lines. You will act as a key interface between service delivery teams and product stakeholders, ensuring alignment with business objectives, effective prioritization, and overall service excellence.
Your responsibilities:
- Ensure stable and efficient delivery of 24/7 infrastructure and platform services, applying a FinOps mindset
- Manage and prioritize the service backlog in alignment with product roadmaps and business priorities
- Proactively manage stakeholders to avoid conflicting requirements and ensure clear prioritization
- Monitor and continuously improve service delivery processes to maintain high-quality, compliant services
- Act as a central point of coordination across the service delivery chain, ensuring transparent and timely communication
- Facilitate regular service management meetings and provide reporting to internal and external stakeholders
- Maintain and evolve the operational handbook and service catalog, driving continuous process optimization
- Support and participate in audits, security discussions, and regulatory activities
- Coordinate escalations and collaborate with subject matter experts and line management
Your profile:
- Strong problem-solving and project management skills, with experience working in a matrix organization
- Ability to think holistically, including understanding of FinOps principles and cost-of-opportunity concepts
- Assertive personality with the ability to drive topics forward and take ownership
- Solid knowledge of agile methodologies (Scrum, Kanban) and hands-on experience with Jira
- Excellent communication skills in English, including requirement gathering and prioritization decision-making
- Good understanding of IT concepts and service environments
- Familiarity with contract lifecycles and process documentation
- Strong team player with the ability to collaborate across functions
Nice to have:
- Experience delivering IT services or products in a regulated environment
- Understanding of modern infrastructure technologies (cloud, virtualization, containerization, Kubernetes)
- Knowledge of databases, CI/CD pipelines, and testing approaches
- Experience with incident and conflict resolution
- ITIL certification
- Familiarity with DORA and Business Continuity concepts
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Contact
Recruiting Team
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