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Client Service Representative (f/m/d)

Company:FundsDLT
Department:Business Operations
Location:Luxembourg
Start Date:immediately
Career Level:Professionals
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Your area of work:

As a Client Service Representative, you will be at the heart of the client experience, ensuring the smooth operation and adoption of FundsDLT's innovative fund distribution platform. Acting as a trusted partner to our clients, you will support their daily activities, contribute to onboarding and migration projects, and help optimize operational processes. You will work closely with clients and internal stakeholders in a fast-paced fintech environment that combines blockchain technology and modern digital infrastructure to transform the investment fund industry.

Your responsibilities:
  • Serve as the primary point of contact and trusted partner for clients.
  • Develop expertise in the FundsDLT platform and provide guidance on its functionalities and operational workflows.
  • Monitor daily platform activities and ensure compliance with agreed service levels and operational standards.
  • Manage client inquiries and resolve issues in a timely and professional manner.
  • Support transaction processing, reconciliation activities, and reporting delivery.
  • Analyze client feedback and operational data to identify improvement opportunities.
  • Collaborate with internal teams to resolve incidents, enhance processes, and improve client satisfaction.
  • Support onboarding, migration, testing, and implementation activities for new and existing clients.
Your profile:
  • Bachelor's or Master's degree in Finance, Economics, Business Administration, Information Systems, or a related field.
  • 1 to 4 years of professional experience in client service, operations, onboarding, or support within financial services.
  • Fluent in English and French, both written and spoken.
  • Strong client-service orientation with excellent communication and interpersonal skills.
  • Ability to quickly understand complex platforms, technologies, and operational processes.
  • Strong analytical, problem-solving, and organizational skills.
  • Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
  • Previous exposure to the investment fund industry, client onboarding, migrations, or fintech solutions is considered an asset.

What we offer

  • International work environment

  • Hybrid work and flexible working hours

  • 34,5 days of vacation

  • Group Share Plan

  • 12 days of work from abroad (*in EU borders, for Luxembourg residents)

  • Free access to e-learning portal, internal development programs, mentoring & learning budget 

  • Voluntary medical check (every three years, after one year of seniority)

  • Pension scheme and voluntary supplementary pension plan

  • Free drinks and subsidized lunch, free fruits and soups 

  • Free access to in-house company fitness center and sport subsidies

  • Subsidized parking, public transport allowance

  • Additional health insurance with preferential conditions, possibility to enroll family members, life & disability insurance, free vaccination

How Does the Process Look Like?

Please note that the process may vary depending on the business area. The specific process can be clarified in the first interview.

Step 1
Your application

The application process takes place via our online application tool. Via your personal candidate profile, you may view your application(s) at any time, add or change personal details or withdraw your application.

Step 2
Screening

Once we receive your application, our recruiting team will carefully review your experience and qualifications. If we have any questions or would like to learn more, we may reach out for a brief conversation before moving to the next stage.

Step 3
Interviews

If your profile is a potential match, we'll invite you to interviews with the hiring team and HR. These conversations are a great opportunity for us to get to know each other better and typically take place virtually or on-site, depending on the circumstances.

Step 4
Offer

If everything aligns and we see a great match, you'll hear from us within a few days with feedback and the next steps, including an offer if successful.

Step 5
Onboarding

Once all formalities have been completed, we’ll be excited to welcome you to Deutsche Börse Group. Alongside other new joiners, you'll take part in onboarding sessions designed to help you get connected, settled in, and set up for success, both globally and within your local team and department.

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Check our FAQ page to receive answers to frequent questions. Otherwise our Recruiting Team is looking forward to your call or e-mail.

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Recruiting Team

Our Recruiting Team is looking forward to your call or e-mail.

Phone: +49 69 21111810

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