Production Support Specialist - 2nd level (f/m/d)

Clearstream Services Prague Branch • Prague

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 16,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

Want to learn more?

Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Prague

Your career at Deutsche Börse Group

Your area of work:

The Clearstream IT Operations department is operating for the Deutsche Börse AG the IT-infrastructure of the order routing procedures for the trading floor exchanges (Xontro) and providing the connected systems with real-time stock data for further processing.

The IT-infrastructure is based on the IBM mainframe processors, which are also the platform for clearing and settlements, vault management and corporation-wide SWIFT message traffic. The Production Support unit is also operating the windows, Linux and mainframe applications for the Clearstream Banking Frankfurt AG, Clearstream Banking Luxembourg and the Brain Trade.

Your responsibilities:

Mainframe

Production Support 2nd level for the applications in a 2-shift operation (Monday – Friday, 06 am – 10 pm)
Support weekend activities including IPL's of mainframe systems, release launches, maintenance
Maintenance and tuning of scheduled workloads
Setup of mainframe monitoring using various tools like TOPX, XyMon, REXX, OpsGenie
Application development support for new launches, change management, troubleshooting JCL / CA-7
Mainframe capacity management upgrade / downgrade based on expected volume
Support of setup of file transfer connections via Sterling Connect Direct, SFTP, NJE, RJE
File transfer security setup user authorization and node encryption
Setup of file transfers using the various file transfer tools
Troubleshot file transfer or connection issues
Output management using RMS, LDMS, CA-Spool
Second Level Mainframe Support for any batch errors or delays

Cloud

Support projects teams in Cloud based applications on GCP, Azure
Environment preparation production releases GitHub, CyberArk Setup
Setup cloud monitoring using various tools like GitHub, BMC Patrol, Dynatrace, UC4, AlertX, Shell Scripting
Second Level Cloud Support for crashing pods, failing pipelines, project fixes, performance issues
Deployment of cloud applications using Jenkins, ArgoCD, RedHat OpenShift console, GCP/Azure Portal

General

On Call
CRM7 software/release change management
CRM7 incident management
JIRA change management
Microsoft Office

Your profile:

At least 2 years of work experience in IT supporting area
Experience with IBM mainframe processors and cloud technologies
Knowledge of the following mainframe tools: JCL, CA7/CA11, TSO/ISPF, Beta92
Team player with good communication skills, highly motivated and flexible
Proficiency in written and spoken English

Following experience is a plus:

Experience with z/OS systems
Knowledge of technology: RedHat Openshift, Azure, GCP, Github, Jenkins, ArgoCD, Artifactory, Kibana
Monitoring tools: Prometheus / Grafana / Xymon
Experience with batch jobs, JCL, Shell scripting
Knowledge of the following tools: RMS, LDMS, CA-Spool, REXX
Knowledge of filetransfer products like Sterling Connect direct and SFTP
University degree in the IT area

You can look forward to our benefit package:

Hybrid Work and Flexible working hours
Work from abroad - 12 days of remote work from EU countries per year
Group Share Plan - discount on company shares
Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
25 vacation days
Mobility - fully covered public transport in Prague & free parking
Flexible Benefit Account (Pluxee) - 1200 per month
Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.