Junior Service Delivery Manager (f/m/d)

Area of work:

The unit Service Implementation is responsible for the full range of activities for launching new releases or projects starting with the project schedule for rollout and ending with the completion of the production introduction. The Service Implementation team is also responsible for organizing the management decision making for production introduction and supports organization of the production introduction weekends for clearing related releases or projects. The organizational readiness activities which are also supported by the Service Implementation team are driven by the goal to achieve a timely readiness of DBG line departments, i.e. ensuring the awareness of their new responsibilities / tasks and they are able to perform them accordingly.

Another major area covered by the Service Implementation Team is the Simulation coordination and reporting for all Clearing systems. The simulation environment is the first environment where members get in touch with new functionalities. Therefore, a faultless simulation environment with high availability and data quality is required.
 
Your responsibilities:

Service implementation project transition:

• Creation of Service Implementation related documentation and execution of the respective reviews and signoffs.
• Acting as single point of contact from Service Implementation team for dedicated functional project team in the development of change requests and, issue identification.
• Support and tracking of technical and functional issues.
• Co-ordination of multiple involved internal departments, especially for finding solutions to issues impacting the areas of Service Implementation.
• Track and escalate issues posing a risk for the production introduction.
• Organize and track the activities of involved departments and project teams for rollout of new releases or projects.
• Maintain close relationship management with affected line departments, projects and other systems.
• Coordinate and communicate delivery schedules for new software versions in simulation and production.
• Cross project coordination of Simulation delivery management.
• Establish and agree plans for rollout of new releases or projects with involved parties.
   

Organizational Readiness project transition:

• Ensure the creation of project related Organizational Impact Analyses for the respective solutions.
• Organization, execution, and documentation of meetings.
• Elaboration, consolidation and tracking of an activity list for all impacted line organizations.
• Prepare the impacted entities for the readiness of the new project introduction into DBG line organization.
   

Your Profile:

• University degree in a relevant field.
• Practical experience in the fields of financial markets.
• Certified project management qualifications.
• Theoretical and practical knowledge regarding clearing, settlement and risk management.
• Excellent analytical and communication skills.
• Strong commitment and motivation.
• Fluent in German and English, both written and spoken.