Client Service Representative (f/m/d)

FundsDLT • Luxembourg

Luxembourg

Your career at Deutsche Börse Group

Your area of work:

As a Client Service Representative, you will be at the heart of the client experience, ensuring the smooth operation and adoption of FundsDLT's innovative fund distribution platform. Acting as a trusted partner to our clients, you will support their daily activities, contribute to onboarding and migration projects, and help optimize operational processes. You will work closely with clients and internal stakeholders in a fast-paced fintech environment that combines blockchain technology and modern digital infrastructure to transform the investment fund industry.

Your responsibilities:

Serve as the primary point of contact and trusted partner for clients.
Develop expertise in the FundsDLT platform and provide guidance on its functionalities and operational workflows.
Monitor daily platform activities and ensure compliance with agreed service levels and operational standards.
Manage client inquiries and resolve issues in a timely and professional manner.
Support transaction processing, reconciliation activities, and reporting delivery.
Analyze client feedback and operational data to identify improvement opportunities.
Collaborate with internal teams to resolve incidents, enhance processes, and improve client satisfaction.
Support onboarding, migration, testing, and implementation activities for new and existing clients.

Your profile:

Bachelor's or Master's degree in Finance, Economics, Business Administration, Information Systems, or a related field.
1 to 4 years of professional experience in client service, operations, onboarding, or support within financial services.
Fluent in English and French, both written and spoken.
Strong client-service orientation with excellent communication and interpersonal skills.
Ability to quickly understand complex platforms, technologies, and operational processes.
Strong analytical, problem-solving, and organizational skills.
Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
Previous exposure to the investment fund industry, client onboarding, migrations, or fintech solutions is considered an asset.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.