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Associate Vice President, Distribution Operations
Clearstream Banking S.A. Singapore Branch • Singapore
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.
Singapore
Your career at Deutsche Börse Group
Field of Activity
Do you prosper in a client-centric role that interacts with B2B business partners as well as internal teams in Clearstream? Are you at your best when providing high quality services within specific deadlines, whilst working on improving the efficiency of these services amongst various internal teams and stakeholders?
We are currently looking for a Client Service Associate Vice President to join our Client Service team within Platform Operations at Clearstream Fund Centre AG, an integral part of Clearstream Fund Services area. You will be supporting the day-to-day processes and procedures carried out by Client Services. These will include, but are not limited to answering client queries, onboarding of new business partners and funds to the platform, validating external reports, troubleshooting, and representing the team with the implementation of internal projects. This is a client facing role and you will have direct interaction with external business partners.
We are a fast-growing business within Clearstream / Deutsche Börse group and manage legal, administrative, and financial relationships with external fund provider companies on behalf of the fund platform for business partners.
Tasks / Responsibilities
- Assume ownership of B2B business partner onboarding projects (with both Asset Managers and Distribution Partners) and to collaborate at senior management level
- Pro-actively collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform
- Act as the first point of contact for our business partners managing day-to-day queries
- Manage the maintenance of the client hotline during business hours
- Develop long-term relationships with business partners
- Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations
- Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners as well as prospects
- Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency
Qualifications / Required Skills
- Years of Experience: At least 7 years of experience in servicing B2B business partners
- Education Qualifications: University degree in Economics, Finance, IT or business administration
- You have a good understanding of the financial services industry and the Banking and Asset Management areas particular
- You conduct yourself with a high client orientated attitude
- Strong communication skills, resilience, sovereignty, and team spirit
- Proficiency in written and spoken English – additional language skills considered an advantage
- Your profile is rounded off by very good MS Office application knowledge
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Contact
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