Client Services Officer (f/m/d)

Your area of work:

The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream client base. As Client Service Officer within an international cross-location team, you will be supporting international clients with enquiries or issues related to various Clearstream processes such as Settlement, Corporate Actions, Income and Cash Management. Client Services serves as the central point of contact and primary voice of Clearstream towards its clients.

Your responsibilities:

• You take responsibility for day-to-day contact (via phone and email) with our clients for all enquiries related to securities settlement, asset servicing, and cash management
• You investigate and resolve client queries by leveraging your own expertise and collaborating with team members and Operations
• You act as a point of contact for our clients, building and maintaining strong client relationships in close alignment with Relationship Management
• You handle escalations by coordinating with internal stakeholders to ensure timely resolution and transparent client communication
• You contribute to client presentations and service reviews, supporting the preparation of materials and data for client meetings
• You proactively keep clients informed of relevant service updates, market changes or process improvements

Your profile:

• University degree in finance, economics, IT, or equivalent training
• Initial experience or strong interest in financial markets and financial products
• Fluent English is mandatory; any additional language is a plus
• Strong analytical and problem-solving skills with a solid understanding of process flows
• Service orientation with excellent telephone manner, strong communication and presentation skills, and the ability to work effectively in a team
• Good conceptual thinking, organizational skills and the ability to address both known and unknown situations with confidence
• You thrive in a dynamic environment and embrace change as an opportunity for growth
• Proficiency in standard office tools (Excel, PowerPoint, Word) expected; additional IT skills (e.g. data analysis, macros) are a plus

You can look forward to our benefit package:

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) - 1200 per month
• Group Share Plan - discount on company shares
• Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget.. and way more!