Dunning/Collections Officer - Market Data + Services (f/m/d)

Deutsche Börse AG • Frankfurt am Main

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

Want to learn more?

Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.

Frankfurt am Main

Your career at Deutsche Börse Group

Your area of work

Deutsche Börse’s Market Data Services business supports capital market participants in their digital transformation and is consistently at the forefront of market data digitization. Our clients are the leading financial organizations worldwide, amongst them the leading investment banks, hedge funds, high frequency trading firms and specialist providers of financial information.

The Client Services team accompanies our clients through their whole lifecycle with market-leading services: from contract processing, to preparing and ensuring correct billing, as well as providing daily support regarding contracts and invoices.

We are looking to hire a Dunning/Collections Specialist within the Client Services Unit. In this role, you will be managing Data Services’ client dunning and collections processes. Your responsibilities will include monitoring bad debt and communicating with clients. You will be the main interface between several department stakeholders to ensure outstanding payments are consistently reviewed, monitored, and communicated.

Your responsibilities

Dunning/Collection process within the Data Services department
Clarification of outstanding payments with Customers (Business-to-Business)
Daily interaction with internal and external stakeholders
Investigation of invoicing issues to ensure payments are timely processed
Ability to solve difficult situations using own judgment and sense of initiative
Willingness to propose process improvements and developments

Your profile

At least 1-3 years of relevant professional experience in Finance/Accounting/Customer Service environment, specially in Accounts Receivables
Strong follow-up skills and ability to handle multiple tasks
Solution and goal-oriented, and self-driven approach to address daily challenges
SAP R3, S4/HANA knowledge is an advantage
Good command of MS Office
Detail oriented and strong analytical skills
Excellent organizational, communication and relationship building skills
Great language skills in written and spoken English are required. German and/or other European languages are a plus

You can look forward to our benefit package:

Hybrid Work and Flexible working hours
Work from abroad - 12 days of remote work from EU countries per year
Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
25 vacation days
Mobility - fully covered public transport in Prague & free parking
Flexible Benefit Account (Pluxee) - 1200 per month
Group Share Plan - discount on company shares
Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.