Sales and Relationship Management Support

Your area of work

• You will join the Sales and Relationship Management Support team for Investment Funds Services and be assigned to a high-priority, high-pressure strategic project.
• You will be responsible for managing outreach and overall communication with customers throughout a migration process, with particular emphasis on KYC requirements for onboarding. This is a client-facing position that requires taking ownership of assigned tasks and processes, as well as proactively identifying areas for improvement. Strong teamwork skills and the ability to collaborate effectively across locations and departments are essential for success in this role.

 
Your responsibilities

• As per above, whilst being part of Clearstream Internal Project team.your main tasks will be Client Facing, collecting KYC documents from customer to allow their Onboarding.
• You take ownership of the tasks that are allocated to you and ensure timely delivery and proper handling
• You are willing to follow the regulatory developments in the AML/KYC areas with our internal experts.
• You contribute to the ongoing improvement of the Project by suggesting new ideas and solutions but also by maintaining a positive attitude during the period of peaks of activities and pressure
• You take responsibility for maintaining a positive and collaborative atmosphere within the Department
• You will also be developing and maintaining good relationships with internal stakeholders, actively engaging in meetings and calls as needed.

Your profile

• Bachelor’s degree (i.e. business, law, finance)
• English fluency, written and spoken is a must. Other languages are an asset
• 2 years of proved experience in a similar role
• Strong written, verbal, and interpersonal communication skills, combined with a collaborative and team-oriented mindset
• Flexible, dynamic, well-organized, curious, willing to learn and share knowledge
• Strong ability to work with others both within the team and across the business to achieve effective solutions
• Good self-organizational and time management skills; problem solving attitude
• Ability to demonstrate strong interest in the investment fund industry and understanding of dynamic market environment.
• Proficiency in Microsoft Office applications, such as Excel, PowerPoint, and Word, would be an advantage in effectively managing tasks and creating professional documentation.