Associate - Claims & Incident Management

Clearstream Fund Centre S.A., Cork Branch • Cork

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.


Your career at Deutsche Börse Group

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies and procedures. The unit has a functional and line reporting to Risk Mgt section in Luxembourg. For the Claims Investigation activity, the unit has a functional reporting line to CSS Claims Management in Luxembourg.


Your Responsibilities

  • Assessment of claims reported by the business areas. Perform liability assessment in close collaboration with impacted business area’s and legal, as appropriate.
  • Define and argument claim settlement proposal (claim full/partial payment or rejection)
  • Assessment of operational risk relevant incidents reported by the business areas.
  • Identification and definition of measures to avoid re-occurrence with impacted business areas, follow up and implementation of measures to be taken to avoid recurrence. 
  • Produce and deliver statistics of claims to the different business areas.
  • Administration, monitoring and reporting of internal accounts. This includes validating new account opening requests, reconciliation of Claims owned accounts & follow up on their reconciliation status with business owners.
  • Ensure adequate reporting of the various Claims & incident related items towards management and business areas.
  • Ensure interactions with all relevant Clearstream business areas including Financial Accounting & Controlling, Internal Audit, Markets Legal, Compliance & Risk Management for all Claims & Incident related activities.
  • Ensure alignment of process with process owners and with Claims & Incident Mgt units in other locations


Your Profile

  • University degree in economics, financial markets or business management is a plus.
  • Several years experience with CGSS products, services and business applications, well developed understanding of business context and processes or several years experience in a similar Claims/Incident Mgt environment
  • Strong analytical skills and ability to solve complex problems autonomously.
  • Critical mind set and good organisational skills.
  • Excellent communication skills and ability/willingness to build network.
  • Strong team player in an international environment
  • Fluency in English (verbal and written), any other language is a advantage.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.


We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.


Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.


We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Our story

Our Story - Deutsche Börse Group in 120 Seconds
Our Story - Deutsche Börse Group in 120 Seconds
Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

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