Associate - Claims & Incident Management

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies and procedures. The unit has a functional and line reporting to Risk Mgt section in Luxembourg. For the Claims Investigation activity, the unit has a functional reporting line to CSS Claims Management in Luxembourg.

Your Responsibilities

• Assessment of claims reported by the business areas. Perform liability assessment in close collaboration with impacted business area’s and legal, as appropriate.
• Define and argument claim settlement proposal (claim full/partial payment or rejection)
• Assessment of operational risk relevant incidents reported by the business areas.
• Identification and definition of measures to avoid re-occurrence with impacted business areas, follow up and implementation of measures to be taken to avoid recurrence. 
• Produce and deliver statistics of claims to the different business areas.
• Administration, monitoring and reporting of internal accounts. This includes validating new account opening requests, reconciliation of Claims owned accounts & follow up on their reconciliation status with business owners.
• Ensure adequate reporting of the various Claims & incident related items towards management and business areas.
• Ensure interactions with all relevant Clearstream business areas including Financial Accounting & Controlling, Internal Audit, Markets Legal, Compliance & Risk Management for all Claims & Incident related activities.
• Ensure alignment of process with process owners and with Claims & Incident Mgt units in other locations

Your Profile

• University degree in economics, financial markets or business management is a plus.
• Several years experience with CGSS products, services and business applications, well developed understanding of business context and processes or several years experience in a similar Claims/Incident Mgt environment
• Strong analytical skills and ability to solve complex problems autonomously.
• Critical mind set and good organisational skills.
• Excellent communication skills and ability/willingness to build network.
• Strong team player in an international environment
• Fluency in English (verbal and written), any other language is a advantage.