Service, Quality and Improvement Associate

Clearstream Fund Centre S.A., Cork Branch • Cork

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.


Your career at Deutsche Börse Group

Internal Job Description
Global Fund Operations: Service Quality and Improvement (SQ&I)


Position Description
This is an excellent opportunity for a professional looking for a new challenge and exposure to Global Fund Operations Management. In this position, you will primarily support the change, risk, and quality management capabilities of CFCL Global Fund Operations. You will have the opportunity to get involved in a wide range of both departmental support activities and strategic projects.
The ideal candidate has strong analytical, critical thinking, and creative capabilities and a proven ability to effectively prioritize and execute tasks, independently and collaboratively.
We are looking for a person with a versatile skillset who can adapt to new environments and challenges. The role may expand beyond both the advertised role and Team/ Unit depending on the Company’s needs. Training and on-going assistance will be provided, and you will be fully supported as you transition into the role.


 Key Responsibilities

  • Production of management reporting for Global Funds Operations 
  • Management of corporate requests including intercompany, outsourcing and risk assessments ensuring compliance with legal requirements and internal policies
  • Tracking of departmental audit findings and provision of assistance to operational teams in the risk mitigation process.
  • Participation, as required, in the assessment of the impact of regulatory changes in collaboration with the dedicated business area
  • Review and resolution of MIFID reporting “business” related errors
  • Assistance with coordination and review of the Departmental Business Continuity Plans
  • Tracking of departmental claims and operational incidents 
  • Quality control and review of corporate documents (e.g., Standard Operating Procedures) to ensure compliance with company standards.
  • Engagement in priority projects as required. Working independently or with the support of a specific team and/or SME groups
  • Key advocate in promoting and driving our Company culture, ensuring that the four pillars are at the forefront in our approach to processes and projects


Summary of Key Competencies required for the position 

  • High level of organization and attention to detail
  • Strong experience in adapting to change
  • Ability to manage time and multiple commitments/projects simultaneously
  • Results orientation
  • Integrated thinking
  • Problem solving skills
  • Confident communicator with the ability to build and maintain relationships with multiple stakeholders at all levels
  • Experience, Qualifications & Background Ideally Required 
  • Minimum 2-3 years of professional experience in an international Financial Services industry environment, Big Four or similar
  • Good command of MS Office applications – particularly MS Excel, Powerpoint 
  • The ability to collate, summarise, and analyse data and experience of using associated visualisation tools would be an advantage e.g., PowerBI, Tableau
  • Knowledge of Clearstream Investment Funds systems, processes and services is a strong advantage 

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.


We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.


Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.


We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Our story

Our Story - Deutsche Börse Group in 120 Seconds
Our Story - Deutsche Börse Group in 120 Seconds
Ninwe Gourie – Campus Recruiting

Ninwe Gourie – Campus Recruiting

Are you interested in an internship, an apprenticeship or a working student job?


Our Campus Recruiting Team is looking forward to your call or e-mail.

Recruiting Team

Recruiting Team

Take your career to the next level with us and embrace new challenges!


Our Recruiting Team is looking forward to your call or e-mail.

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