Service, Quality and Improvement Associate

Are you looking for a new challenge and exposure to Global Fund Operations Management? This is an excellent opportunity to support the change, risk, and quality management capabilities of Global Fund Operations. You'll be involved in a variety of departmental support activities and strategic projects.

Why Join Us?
•    Inclusive Environment: We value diversity and strive to create an inclusive workplace where everyone feels welcome.
•    Supportive Training: Comprehensive training and ongoing assistance will be provided to ensure a smooth transition into your new role. Ample learning opportunities and mentorship.
•    Career Growth: Opportunities to expand beyond the advertised role and team/unit based on the company's needs.
 

 Key Responsibilities

• Produce management reports for Global Funds Operations.
• Manage corporate requests, including intercompany, outsourcing, and risk assessments, ensuring compliance with legal requirements and internal policies.
• Track departmental audit findings and assist operational teams in risk mitigation.
• Participate in assessing the impact of regulatory changes in collaboration with the dedicated business area.
• Review and resolve MIFID reporting “business” related errors.
• Assist with coordination and review of Departmental Business Continuity Plans.
• Track departmental claims and operational incidents.
• Ensure quality control and review of corporate documents (e.g., Standard Operating Procedures) to comply with company standards.
• Engage in priority projects, working independently or with support from specific teams and/or SME groups.
• Promote and drive our company culture, ensuring our four pillars are at the forefront of our processes and projects.

Summary of Profile

• Minimum 2-3 years of professional experience in an international Financial Services industry environment, Big Four or similar
• Good command of MS Office applications – particularly MS Excel, Powerpoint 
• The ability to collate, summarise, and analyse data and experience of using associated visualisation tools would be an advantage e.g., PowerBI, Tableau
• Knowledge of Clearstream Investment Funds systems, processes and services is a strong advantage 
• High level of organization and attention to detail
• Strong experience in adapting to change
• Ability to manage time and multiple commitments/projects simultaneously
• Results orientation
• Integrated thinking
• Problem solving skills
• Confident communicator with the ability to build and maintain relationships with multiple stakeholders at all levels
• Experience, Qualifications & Background Ideally Required 

Note to Applicants: We understand that not everyone will meet all the criteria listed. If you are passionate about this role and believe you have the skills and drive to succeed, we encourage you to apply. We are committed to supporting your growth and development.

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