Associate, Client Services

Clearstream Banking S.A. Singapore Branch • Singapore

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Singapore

Your career at Deutsche Börse Group

Your Area of Work

In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.

Your Responsibilities

Manage customer queries and provide solutions to customer issues
Deliver training on our online portal and trade lifecycle, and customised trainings for customers
Help to organise in-house trainings for customers
Conduct regular service reviews with key customers, and address any issues
Visit customers independently and with RM in the region
Establish and maintain excellent relationships with existing and prospective customers
Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
Keep abreast of product and technical developments
Support team-related matters such as documentation, agreements, KYC, organizing marketing events, corporate gifts etc

Your Profile

At least 3 years of relevant banking experience

University degree in Business/Finance/Economics or related discipline
Incumbent must possess a pleasant deposition and with a high level of energy and initiative
Customer-centric and service-oriented
Excellent communication, interpersonal and presentation skills with high EQ
Responsible & committed, meticulous, highly organized, and able to work independently
Able to work under pressure and meet tight deadlines
Confident, well-groomed and with a good command of spoken and written English
Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.