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Associate Vice President, Key Account Management
Deutsche Boerse Market Data+Services Singapore Pte. Ltd. • Singapore
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.
Singapore
Your career at Deutsche Börse Group
FundsDLT that aim to simplify fund distribution, fostering financial inclusion and savings. With our solution, we are reconnecting investors and asset managers by helping intermediaries to digitize fund distribution operations through a market infrastructure based on distributed technologies. To support our clients in production, we would like to reinforce our team and are seeking for a client service Manager. We offer an environment where you will constantly learn, progress and develop. We have defined a new class of market infrastructure for distributed applications, combining blockchain and microservices.
Your responsibilities include
- Provide L1 support including tracking, prioritization and follow ups internally and externally
- Perform deep-dive technical troubleshoot for BAU issues
- Lead root cause analysis and follow up with long term solution for system stability
- Build strong understanding of FDLT end to end system workflows to diagnose issues efficiently
- Act as primary client communication for BAU matters
- Investigate issues and drive solution discussions across internal teams
- Monitor the platform and ensure agreed SLAs with client are met, highlighting risk early and implement corrective actions
- Developed a strong understanding of client operational workflows to anticipate risks and shape prioritisation
- Support Release Manager with UAT/PROD releases communication with client
- Provide adhoc training to client independently or with assistance of Product Owner
- Prepare Client Service Review pack and run service reviews
Key skills & experience
- University degree (bachelor, master ...) with minimum 4 years experience
- Fluent written and verbal communication in English
- Client service centric person
- Ability to use sophisticated applications and platform and to capture its essence (logic, structure, functionalities, technology…)
- Capacity to create links and bridges between business needs and tools/resources
- Solutions oriented with pragmatic view, details oriented while able to understand the big picture, highly organized
- Previous exposure to the fund industry and Transfer Agency, particularly in an operational environment, is an advantage
- Previous relevant experience in client migrations, onboarding and testing, preferably within an investment fund player
Location: Singapore
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Contact
Recruiting Team
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