Connectivity Officer (f/m/d)

Clearstream Services Prague Branch • Prague

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

Want to learn more?

Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Prague

Your career at Deutsche Börse Group

Field of activity

In your new position you will be assisting B2B clients (large financial institutions operating on the market) in implementing, maintaining, and troubleshooting Clearstream Banking connectivity products. The type of tasks is highly diversified.

Tasks/responsibilities

Advise customers on the day-to-day usage of Clearstream Banking connectivity media
Provide clients with support on their connectivity setup
Assist clients in finding a solution to technical issues and make recommendations
Train customers on the Clearstream connectivity products
Introduce innovative ideas to keep our products competitive and highly appreciated
Build trust and loyalty of customers by taking a client-centric approach
Plan and execute strategic changes to optimize internal efficiency in line with Company’s objectives
Participate in the connectivity product requirement review and development process
Work with Relationship Management and IT department to improve and promote Connectivity products

Qualifications/required skills

Written & spoken English as English is the primary means of communication.
Any other language would be a great asset
Proactive approach in customers’ support
Strategic thinking and project planning
IT skills: proficient with Microsoft Office package and Teams
Excellent customer-oriented communication as well as strong analytical skills
Ability to collaborate and clearly communicate with senior members of the organization
Strong problem-solving skills, accuracy, ability to work as part of the team
Interest in financial markets and open-minded approach towards IT infrastructure
Ability to work in a constantly changing environment and prioritize tasks

Other Information

Opportunity to work in a multicultural team
Distribution of tasks within the team with respect to personal preferences whenever possible
Room for personal initiative and improvement ideas

You can look forward to our benefit package:

Hybrid Work and Flexible working hours
Work from abroad - 12 days of remote work from EU countries per year
Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
25 vacation days
Mobility - fully covered public transport in Prague & free parking
Flexible Benefit Account (Pluxee) - 1200 per month
Group Share Plan - discount on company shares
Personal Development - annual budget of €690 .. and way more!

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.