Officer CFS Connectivity Officer

Clearstream Fund Centre S.A., Cork Branch • Cork

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Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Cork

Your career at Deutsche Börse Group

Role Title
Officer CFS Connectivity Officer

Clearstream’s Fund Services (CFS) division enables banks and other investment fund distributors to move towards standardization, automation, and straight-through processing of investment fund transactions.

The Vestima Service Design and Implementation unit with its Connectivity Services is supporting clients making best use of CFS Connectivity Products This is done in close collaboration with several internal stakeholders amongst them with Relationship Management, Product- and IT Teams.

Tasks/responsibilities

Advise clients on the day-to-day usage of CFS connectivity media and portal
Provide support on their connectivity setup
Assist clients in finding a solution to technical issues
Train clients on the CFS connectivity products
Build trust and loyalty of customers by taking a client-centric approach
Work with Relationship Management and IT department to improve and promote Connectivity products
Coordinate and follow up with internal stakeholders
Ensure up-to date client status for stakeholders in a timely manner
Ensure a consistent and good client experience throughout the process

Qualifications/required skills

Client focus is essential
Very good organization of work and multi-tasking ability while setting right priorities
Ability to maintain up to date knowledge and assume responsibility, capacity to work independently, as well under pressure, and meet deadlines
Excellent communication and interpersonal skills
Accuracy, curiosity, highly organized and flexible with problem solving skills
Interest in financial markets and open-minded approach towards IT infrastructure
Good knowledge of MS-Office applications, analytical skills, and attention to detail
Fluency in English (spoken and written)
French and/or German is an asset

Summary of Key Competencies required for the position

Work as a part of a diverse and friendly team
High level of organization and focus on accuracy
Good problem-solving skills and initiative
Ability to work independently
Flexibility and “Can Do” attitude

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.