Vestima Execution Support - Intern

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation and straight-through processing of investment fund orders. Joining our team in this diverse and challenging role, you will act as dedicated contact person for Clearstream’s customers on queries related to Investment Funds operations and Vestima.
 
Your Responsibilities

• Provide assistance to customers and TAs using our automated order routing system Vestima
• Investigate on order failures and rejections and where possible replace deals before fund cut off
• Follow up on pending trades post orders placement, i.e. missing contract notes, cash and stock settlement
• As part of our transfer service explain our procedures and follow up on pending instructions
• Handle customer queries relating to all areas of Custody Investment Funds (New Issues, Income Processing, Corporate Actions)
• Work closely together with the different Investment Funds Units spread in different locations
• Support any other tasks related to internal projects

 
Your Profile

• Key attributes for the role include:
• An interest in learning about the funds industry
• Currently studying for a third level qualification in Business or Finance related area
• Previous experience in dealing with customers/clients
• Be risk aware and take all steps necessary to minimise errors
• Proficient with MS Office Excel and Word
• Strong ability and experience of multi-tasking
• Proactive with strong organisational skills and the ability to work on own initiative
• Ability to work under pressure to meet deadlines
• Excellent problem solving skills
• Excellent interpersonal skills, working well independently and in a team environment
• Excellent accuracy and attention to detail
• Excellent communication skills, both verbal and written

 
 
NOTE:  This job description is not intended to be all-inclusive. Successful candidates may perform other related duties to meet the ongoing needs of the organization. #Clearstream
 
Testimonials from previous interns
 
“When I first began working here, I was in training for three weeks with other interns and new starters. I found these weeks in training very useful as it gave me a chance to become proficient in my role before joining my team on the floor.  As well as this, it offered me a chance to get to know other new starters who were all in the same position as me.”
 
“I started working on a Client Team in Transfers, where my role was tracing.  This essentially involved communicating with both transfer agents and clients to ensure that all was in order with the transfer, so we could receive a contract note.  After a few weeks on the floor, I trained in contract note match/mismatch…At the beginning of August, I moved to a different function within my team, Fund Ops...By moving roles within my team, I feel that I have had a varied experience of what it is like to work on a client team.”
 
“I really enjoyed my experience working in Clearstream.  I instantly felt welcome and part of the Clearstream team.  There is a very open atmosphere within the teams, and so I always felt comfortable asking for help when I needed it.  As well as this, I felt that I was trusted and given responsibility when it came to my work.  I always felt that I was a valuable member of the team and that my input was valued.”