Claims Administrator - Team lead (f/m/d)

Clearstream Services Prague Branch • Prague

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Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 16,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

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Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Prague

Your career at Deutsche Börse Group

Your area of work

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures.

As a claim team lead, you will be in charge of coordinating the analysis, investigation and assessment of claims, late value claims or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International.

The position reports to Claims Management, Independent Business and Risk Control (IBRC).

Your responsibilities

Supervise the handling and investigation of customer claims, incidents, and prefunding requests.

Supervise and ensure corrective measures to avoid re-occurrence are identified and agreed with the internal business areas. Monitor the follow up until closure and implementation
Ensure high quality deliverables to internal and external customers
Ensure that control deficiencies identified by internal; external audit or other control functions are mitigated.
Ensure KPIs are within the expected standards
Effective and timely reporting and escalation to Claims Management
Perform employee annual performance reviews and empower people to perform tasks autonomously

Your profile

University degree in economics, financial markets or business management is a plus
Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes
Previous experience in a management position
Strong analytical skills and ability to solve complex problems autonomously
High commitment, proactiveness
Critical mind set, customer oriented and good organisational skills
Excellent communication skills and ability/willingness to build network
Strong team player in an international environment
Fluency in English (verbal and written), any other language is an advantage

You can look forward to our benefit package:

Hybrid Work and Flexible working hours
Work from abroad - 12 days of remote work from EU countries per year
Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
25 vacation days
Mobility - fully covered public transport in Prague & free parking
Flexible Benefit Account (Pluxee) - 1200 per month
Group Share Plan - discount on company shares
Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.