Client Services - Dunning/Collections Officer (f/m/d)

Deutsche Börse Prague Branch • Prague

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Prague

Your career at Deutsche Börse Group

Your area of work

Deutsche Börse’s Data Services business supports capital market participants in their digital transformation and is consistently at the forefront of market data digitization. Our clients are the leading financial organizations worldwide, amongst them the leading investment banks, hedge funds, high frequency trading firms and specialist providers of financial information.

The Client Services team accompanies our clients through their whole lifecycle with market-leading services: from contract processing, to preparing and ensuring correct billing, as well as providing daily support regarding contracts and invoices.

We are looking to hire a Dunning/Collections Specialist within the Client Services Unit. In this role, you will be managing Data Services’ client dunning and collections processes. Your responsibilities will include monitoring bad debt and communicating with clients. You will be the main interface between several department stakeholders to ensure outstanding payments are consistently reviewed, monitored, and communicated.

Your responsibilities

Dunning/Collection process within the Data Services department
Clarification of outstanding payments with Customers (Business-to-Business)
Daily interaction with internal and external stakeholders
Investigation of invoicing issues to ensure payments are timely processed
Ability to solve difficult situations using own judgment and sense of initiative
Willingness to propose process improvements and developments

Your profile

At least 3-5 years of relevant professional experience in Finance/Accounting/Customer Service environment, specially in Accounts Receivables
Strong follow-up skills and ability to handle multiple tasks
Solution and goal-oriented, and self-driven approach to address daily challenges
SAP R3, S4/HANA knowledge is an advantage
Good command of MS Office
Detail oriented and strong analytical skills
Excellent organizational, communication and relationship building skills
Great language skills in written and spoken English are required. German and/or other European languages are a plus

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.