Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!
Senior Technical Key Account Manager - Service Desk Connectivity (f/m/d)
Deutsche Börse Prague Branch • Prague
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.
Prague
Your career at Deutsche Börse Group
Your area of work
As part of our Customer Connectivity team, you provide and improve services for our internal and external stakeholders. With your polite and professional appearance, you are responsible for the technical key account management. That means, you support and consult clients in reflecting the individual business use case into applicable trading architecture and improve internal processes by applying your advanced knowledge gained through customer interactions. Furthermore, you will participate in projects to improve and design new solutions for our customers by collaborating with other departments and taking ownership of specific actions. While doing so you will always have a holistic understanding of the teams, the processes and the services. In this position you will use the solutions and architectures provided by our suppliers daily. With this framework you will further improve your technical knowledge around infrastructure, connectivity and trading systems. As the senior of your team, you will share your knowledge and experiences to sharpen the team’s expertise and efficiency. This extends to a degree, where you establish a mentor relationship with your colleagues to develop their skills individually – especially with newcomers. Of course, you get a lot back from your team for your outstanding performance. Because we appreciate exchanging ideas, being there for each other and making each other better. We call this: Exchange Mindset.
Your profile
- University degree in business administration or business information systems or comparable fields of study
- 3-5 year proven working experience in the B2B sector
- Excellent communicational, social and analytical skills in German and English in spoken and written form
- Experience in Technical key account management and in the use of an ITSM (IT Service Management) tool
- Structured and audience-adapted presentation skills
- Knowledge of exchange trading systems are advantageous
- Experience in projects and working with service providers
- A great team spirit, strong customer focus and flexibility when required to achieve goals and complete assignments.
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Our story
Our Story - Deutsche Börse Group in 120 Seconds
Contact
Recruiting Team
Take your career to the next level with us and embrace new challenges!
Send e-mail E-Mail copied! Copy E-Mail?
Our Recruiting Team is looking forward to your call or e-mail.
Similar jobs
We evaluate all jobs for you in order to suggest similar jobs that match the tasks and required skills.
