Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!
(f/m/d) Customer Transition Associate
Clearstream Banking S.A. Singapore Branch • Singapore
Who we are
Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Singapore
Your career at Deutsche Börse Group
Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being in the Global Funds Operations Team, you will be responsible for ensuring the smooth onboarding of existing / new customers to the Clearstream investment funds order routing platforms by providing planning/ support in their migration and servicing of existing clients.
Tasks/ Responsibilties
- Customer Implementation: Planning and implementing of client’s migration and providing support during client’s migration; ensuring client’s readiness on Day 1.
- Act as primary point of contact for customers, fund agents and internal stakeholders during the onboarding phase (Conference calls, client demos, service review calls, escalations)
- Agent/dealer code collection and processing: Account opening with fund managers/ transfers agents
- Static data setup and data maintenance.
- Respond to ad-hoc customer or fund agents’ queries and assist in the issue-resolution process by liaising with other sections of Investment Funds Services Department.
- Undertake reviews of the above activities to suggest changes/improvements and identify development and training requirements
- Vestima, Vestima Prime, setup design and guidance, testing & implementation (Swift 15022/20022, Browser, File Transfer(SFTP), API)
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Our story
Our Story - Deutsche Börse Group in 120 Seconds
Contact
Recruiting Team
Take your career to the next level with us and embrace new challenges!
Send e-mail E-Mail copied! Copy E-Mail?
Our Recruiting Team is looking forward to your e-mail.
